CAROLINA MANFREDO
PROVIDENCE,RI
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Banker
Citizens Bank
02.2007 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Opened, closed and updated accounts for customers
- Provided advice on different bank products and financial options
- Balanced teller drawers and ATM cash
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers
- Evaluated client financial positions and identified most appropriate banking products
- Supervised branch operations and made continuous improvements in each area
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue
- Consulted on business packages and made personalized recommendations
- Exceeded sales goals in-business and personal sales on consistent basis
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Education
Retail Management -
CCRI
Lincoln, RI05.1988
Skills
- Consumer Banking
- Business Banking
- New Account Setup
- Cross-Selling and Partner referrals
- Lending
- Bank Sales
- Product and Service Knowledge
- Financial Institution Regulations
- Customer Service
- Teller Support
- Regulatory Compliance
- Team Coaching and Training
- Fraud Detection
- Audit Procedures
- Identify issues and develop strategies to resolve them
- Cross-selling expertise
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of 10 staff members.
Certification
Community relationship excellence: Establishing partnerships with local businesses to increase branch referral activity
Operational excellence: streamlining operations to reduce costs and improve efficiency
Exceeding sales targets: Consistently meeting or exceeding sales targets
Reduced customer complaints: Leading and training a team to reduce customer complaints
Languages
English
Professional Working
Timeline
Banker
Citizens Bank
02.2007 - Current
Retail Management -
CCRI
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