Carolina Marin
Las Vegas,NV
Summary
Hardworking and motivated professional with several years of experience and record of success Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager Director
Roa soccer academy
Las Vegas, Nevada
12.2023 - Current
- Creating invoices and tracking payments from customers.
- Maintained accurate records for all accounts payable invoices.
- Organized promotional events and community outreach initiatives to strengthen relationships.
- Managed daily operations and activities of the academy staff and instructors.
- Coordinated schedules for classes, workshops, and special events at the academy.
- Oversaw student enrollment processes, including orientation and registration procedures.
- Facilitated communication between , students, and parents regarding academic progress.
- Developed and implemented policies and procedures for the Academy.
- Negotiated contracts with vendors for supplies or services necessary for operations.
- Conferred with parents and staff to discuss educational activities and policies.
Cashier / Host
Suncoast hotel & casino
Las Vegas , Nevada
7 2017 - Current
- Provided professional and courteous service at all times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted servers and dining room hosts, quickly responding to guests' needs.
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy.
- Processed transactions with exceptional accuracy.
Host
Wynn Las Vegas
Las Vegas, NV
03.2024 - 02.2025
- Answered customer inquiries regarding the restaurant services, and special promotions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Provided excellent customer service by anticipating customer needs.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Waitress
suncoast
Las Vegas , NV
11.2019 - 11.2023
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Took orders for food and drinks and delivered them to guests.
- Delivered food orders to tables in a timely manner according to company standards.
- Provided quick and efficient clearing of tables between courses.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Provided assistance to bussers or waitstaff when needed.
Education
High School Diploma -
Gimnasio Obregon
2014
Hotel and Tourism Management
FUNDACION UNIVERSITARIA CAFAM
2016
Skills
- Team management
- Focused on customer satisfaction
- Relationship-building
- Client relations specialist
- Meticulous attention to detail
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Client Communication
- Customer Relations Understanding
- Interpersonal Communication
- spanish Fluency
- Documentation Abilities
- Verbal Communication
Languages
- English Speak,read and Write Fluently
- Spanish Speak,read and Write Fluently
Timeline
Host
Wynn Las Vegas
03.2024 - 02.2025
Manager Director
Roa soccer academy
12.2023 - Current
Waitress
suncoast
11.2019 - 11.2023
Cashier / Host
Suncoast hotel & casino
7 2017 - Current
High School Diploma -
Gimnasio Obregon
Hotel and Tourism Management
FUNDACION UNIVERSITARIA CAFAM
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