Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Maron-Vesey

Sebring,FL

Summary

Hospitality professional with extensive experience at The Station Bar and Grill, specializing in customer service and cash handling. Demonstrated success in training staff and improving operational efficiency. Proficient in POS systems and dedicated to food safety, consistently achieving high guest satisfaction and promoting teamwork.

Overview

19
19
years of professional experience

Work History

Server, Bartender, Manager, Event Coordinator

The Station Bar and Grill
Garwood, NJ
10.2016 - 04.2022
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked food before serving it to customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Addressed complaints to kitchen staff and served replacement items.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Filled condiments and napkin containers during slack periods.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Set up tables in between patrons to reduce wait times.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Performed opening and closing duties including restocking supplies.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Developed good working relationships with fellow employees through effective communication.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Processed payments accurately and efficiently with POS system.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Poured wine, beer, and cocktails for patrons.

Server, Trainer, Bartender

Applebees
Linden, NJ
08.2013 - 12.2015
  • Encouraged team collaboration among participants throughout the course duration.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Identified opportunities for improving existing processes related to training operations.
  • Ensured all safety protocols were followed while using equipment during demonstrations.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Conducted hands-on workshops to demonstrate server features and functions to trainees.
  • Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
  • Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
  • Provided exceptional service to high volume of daily customers.
  • Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
  • Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
  • Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
  • Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Collaborated with management to identify training needs and develop strategies for continuous improvement.
  • Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
  • Implemented role-play scenarios to simulate real-life situations, enhancing problem-solving and communication skills among trainees.
  • Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.

Sever, Trainer, Management

Windsor Diner
Clark, NJ
10.2003 - 08.2013
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Recommended changes or improvements in existing training processes as needed.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Selected and assigned instructors to conduct training.

Education

General Studies

Westfield Senior High School
Westfield, NJ
06-1991

Associates - Medical Billing And Coding

Florida Technical College
Kissimmee, FL

Skills

  • Customer service
  • Order accuracy
  • Cash handling
  • POS operation
  • Food safety
  • Beverage preparation

Timeline

Server, Bartender, Manager, Event Coordinator

The Station Bar and Grill
10.2016 - 04.2022

Server, Trainer, Bartender

Applebees
08.2013 - 12.2015

Sever, Trainer, Management

Windsor Diner
10.2003 - 08.2013

General Studies

Westfield Senior High School

Associates - Medical Billing And Coding

Florida Technical College

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