Summary
Overview
Work History
Education
Skills
Timeline
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Carolina Martinez

Licensed Esthetician
Cleburne,TX

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success to achieve positive results, and clear communication regarding concerns. An observant individual who is knowledgeable in multiple areas.

Overview

7
7
years of professional experience

Work History

Arch Expert

Ulta Beauty Inc.
Fort Worth, Texas
06.2021 - Current
  • Entered and updated new customer details in customer relationship management software.
  • Developed and implemented archiving processes to ensure that all documents were securely stored and easily accessible.
  • Placed special orders or called other stores to find desired items.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Promoted special offers and discounts to encourage additional purchases.
  • Demonstrated product features to customers.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Participated in team meetings and training sessions.
  • Kept informed about new products arriving at the store on a regular basis.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Organized displays to attract customers and promote sales.
  • Answered store and merchandise questions and led customers to wanted items.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Scheduled client services using a guestbook database.
  • Customize waxing and eyebrow treatment services according to clients' desires.
  • Answered phone calls professionally, and provided knowledgeable answers about services.
  • Worked with other departments to help clients achieve their desired look.
  • Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
  • Followed infection control protocols according to the Texas Department of Licensing and Regulation.
  • Educated clients on skincare and makeup procedures.
  • Trained incoming Arch Experts on the timely execution of services and treatments.
  • Effectively deterring theft of merchandise by identifying suspicious activity, and by communicating with team members clearly.
  • Reached out to first-time guests after the execution of service to ensure client satisfaction and build rapport.
  • Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.
  • Educated clients on proper aftercare to maintain a desired look.

Records Specialist

MEGX Inc.
Burleson, TX
08.2020 - 06.2021
  • Implemented data entry protocols for new and existing records, maintaining accuracy and efficiency.
  • Conducted regular audits of records to ensure compliance with legal and company standards.
  • Coordinated the transfer of records between departments, ensuring secure and timely delivery.
  • Ensured that all records were properly labeled and filed away safely.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Developed and maintained a cataloging system that improved retrieval times by a significant margin.
  • Responded to audit requests, providing all necessary documentation and information in a timely manner.
  • Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
  • Retrieved, sorted, copied and filed all documents and paperwork.

Hair Salon Receptionist

Styles on Ellison
Burleson, Texas
06.2018 - 08.2020
  • Scheduled appointments according to stylist availability.
  • Kept backbar inventory records up-to-date.
  • Called scheduled clients to confirm appointment times and services.
  • Professionally answered emails, phone calls, and text messages from clients.
  • Made trips to the supply store when supplies were needed.
  • Used conflict resolution tactics to diffuse uncomfortable situations.
  • Executed daily tasks such as cleaning and keeping refreshments available for salon guests.
  • Warmly greet the guests who enter the building.
  • Resolved customer complaints in an efficient and courteous manner.
  • Kept client profiles containing formulas and product details.
  • Provided information regarding services, prices, and appointment scheduling.

Education

Licensed Esthetician - Cosmetology

Ogle School
Fort Worth
10-2019

High School Diploma -

Joshua High School
Joshua, TX
05-2017

Skills

  • Fluent Spanish speaker
  • Customer service
  • Problem solving
  • Time management
  • Conflict resolution
  • Record keeping
  • Scheduling
  • Professional sales techniques
  • Empathy and patience
  • Phone etiquette
  • Business growth and retention
  • Attentive and observant

Timeline

Arch Expert

Ulta Beauty Inc.
06.2021 - Current

Records Specialist

MEGX Inc.
08.2020 - 06.2021

Hair Salon Receptionist

Styles on Ellison
06.2018 - 08.2020

Licensed Esthetician - Cosmetology

Ogle School

High School Diploma -

Joshua High School

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Carolina MartinezLicensed Esthetician