Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina martinez

Houston,TX

Summary

Dynamic Housekeeping Supervisor at Sugarland Healthcare Center with a proven track record in enhancing guest satisfaction through effective staff training and quality assurance. Skilled in cleaning and sanitation, I excel in resolving customer complaints and improving team performance, ensuring a clean and welcoming environment for all guests.

Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.

Overview

3
3
years of professional experience

Work History

Housekeeping Supervisor

Sugarland Healthcare Center
11.2023 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

Customer Service Representative

Alliant Group
05.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

George Bush High School
Houston
05-2002

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Staff scheduling
  • Task assignment
  • Training and mentoring
  • Cleaning techniques
  • Health and safety compliance
  • Staff training and development
  • Cleaning bathrooms
  • Department coordination
  • Cleaning practices
  • Customer relationship management
  • Chemical handling
  • Ordering cleaning supplies
  • Supply inventory management
  • Folding clean laundry
  • Employee evaluations
  • Staff evaluations
  • Performance improvements
  • Performance evaluation
  • Quality assurance

Timeline

Housekeeping Supervisor

Sugarland Healthcare Center
11.2023 - Current

Customer Service Representative

Alliant Group
05.2022 - 07.2023

High School Diploma -

George Bush High School

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