Carolina Mendez
San Antonio,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
11
11
years of professional experience
Work History
Server
410 dinner
San Antonio, TX
04.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
Served
chivito tortas ahogadas
San Antonio, TX
06.2023 - 04.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
Cashier and Sells
Macys Department Store
San Antonio, TX
10.2022 - 06.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
Served
chivito tortas ahogadas
San Antonio, TX
01.2021 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Barista
eddies smoke coffee shop
Guadalajara, Mexico
01.2019 - 01.2021
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Created promotional displays for advertising special events or promotions at the cafe.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Assisted with catering orders for corporate clients or private parties upon request.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Memorized official and off-menu coffee and tea preparations.
Bartender
mayan monkey hostel
Cancun, Quintana Roo, Mexico
01.2017 - 01.2019
- Greeted customers and provided excellent customer service.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted frequent visitors by name and explained new promotions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Planned and coordinated special events to boost customer numbers and profits.
- Collected and organized daily till totals and tips.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Bartender
quilombo restaurant
Guadalajara, Mexico
02.2014 - 02.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
Education
Communication Sciences And Disorders
Universidad Del Valle De Mexico
Guadalajara Mexico01-2016
Skills
- Order Management
- Table resetting
- Beverage Preparation
- Food Running
- Hostess support
- Bill computation
- Daily specials memorization
- Hospitality service expertise
- Menu Memorization
- Strong Work Ethic
- Positive and professional
- Liquor, wine, and food service
- Menu item recommendation
Languages
English
Professional
Spanish
Full Professional
Timeline
Server
410 dinner
04.2024 - Current
Served
chivito tortas ahogadas
06.2023 - 04.2024
Cashier and Sells
Macys Department Store
10.2022 - 06.2023
Served
chivito tortas ahogadas
01.2021 - 01.2022
Barista
eddies smoke coffee shop
01.2019 - 01.2021
Bartender
mayan monkey hostel
01.2017 - 01.2019
Bartender
quilombo restaurant
02.2014 - 02.2017
Communication Sciences And Disorders
Universidad Del Valle De Mexico
Similar Profiles
Katarina GonzalezKatarina Gonzalez
Usher & Lead Cashier at Golden Bingo Family (410 Late Night)Usher & Lead Cashier at Golden Bingo Family (410 Late Night)
Ingrid HerreraIngrid Herrera
Veterinary Technician Intern at Loop 410 Veterinary HospitalVeterinary Technician Intern at Loop 410 Veterinary Hospital
Bobbi Jo SampleBobbi Jo Sample
Accounting Director -Remote- Full-time 40hrs at HS Govern Partners Formally Corvias (205)-410-5487Accounting Director -Remote- Full-time 40hrs at HS Govern Partners Formally Corvias (205)-410-5487
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution