Carolina Mercado
Oak Park,IL
Overview
12
12
years of professional experience
1
1
Certification
Work History
Center Medical Specialist
Griffols
11.2023 - Current
- Enhances patient care by efficiently performing and documenting vital signs, screening procedure, medical history, and physical exams.
- Maintains high-quality standards by performing regular equipment maintenance checks and calibrations.
- Reduces wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
- Maintains strict confidentiality of patient information, adhering to HIPAA regulations at all times.
- Promotes infection control measures within the center through proper sanitization techniques and disposal of biohazard materials.
Emergency Room Technician
Gottlieb Memorial Hospital Emergency Dept.
05.2022 - Current
- Assist with resuscitation, CPR, and emergency airway procedures.
- Quickly respond to codes and cardiac monitor alarms.
- Receive direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Respond quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Provide direct patient care in preparing individuals for medical procedures, transferring patients, and facilitating successful discharges.
- Monitor patient conditions and assess status by obtaining all initial vital signs, insert IV's, draw blood, and perform EKGs.
- Proficient in conducting splinting, wound irrigation and dressings, and educating patients on proper use of crutches.
Volunteer Firefighter/ Emergency Medical Responder
Pharr Fire Department
12.2020 - 10.2021
- Led team of Emergency Medical Responders to provide First-Aid during community events such as 5K races, festivals, and COVID-19 vaccination clinic.
- Administered over 300 COVID-19 vaccinations via intramuscular injection and completed proper documentation per each patient.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
Supervisor of Operations
U.S. Army
10.2020 - 11.2021
- Worked alongside U.S. Customs and Border Protection handling administrative requirements, documenting work injury reports, creating work schedule for 20 Soldiers, conducting weekly training plans, and managing warehouse inventory.
- Established open and professional relationships with team members to achieve quick resolutions for various issues and applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed CBP warehouse inventory for over 5,000 items including but not limited to personal protective equipment, sanitation supplies, communication radios, vehicles, trailers, furniture, and electronic equipment.
Firefighter/EMT-Basic/Hazmat Ops and Awareness
Stickney Fire Department
10.2018 - 06.2022
- Responded to emergency and non-emergency calls to perform life-saving procedures and provided emergency medical services such as obtaining patient vitals, medical history, administering medication, treating wounds and injuries, various patient positioning, lifting, and transporting to appropriate hospital.
- Used sound judgment and analytical thinking skills in emergency situations to determine the most effective methods for saving life and property.
- Successfully completed required documentation such as Fire and EMS run reports, communicated in a competent and effective manner to meet patient and family needs and regulatory requirements. Maintained strict confidentiality of patients, employees and department information.
- Furthered skills by actively taking part in employee training and continued education. Participated in fire prevention events, fire station tours, and educational community programs.
- Mentored and trained new firefighters and supervised them during emergency responses.
- Performed various firehouse, vehicles, and equipment maintenance, reporting any discrepancies to the proper channels. Ensure equipment readiness at all times.
EMT-Basic
American Ambulance, LLC
01.2018 - 11.2018
- Safely transported patients from their residence to their dialysis treatment appointments, often providing special accomodations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeter, blood pressure cuff and stethoscope, glucose meter, and electronic vital sign machines en route and after patient dialysis treatment.
- Protected self and others to prevent risk of communicable diseases and complied with safety regulations and procedures by washing hands often, wearing all appropriate PPE, and sanitizing ambulance and equipment immediately after use.
Honor Guard Member
U.S. Army
06.2015 - 02.2016
- Conducted average of up to 15 funeral services daily for deceased veterans.
- Performed “Taps”, rifle detail, folded and presented United States flag to Next of Kin during burial ceremonies.
- Upheld code of conduct and maintained professionalism in stressful situations.
Motor Transport Operator
U.S. Army
07.2014 - 07.2022
- Eight years of experience in automatic tractor trailer operations
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Paralegal
Koch & Associates, P.C.
07.2012 - 07.2014
- Successfully developed filing system for over 3,000 clients through electronic database for all employees to easily access.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages in both English and Spanish.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Skills
- Bilingual English/Spanish
- Committed to excellent patient care
- Strong organization and time management skills
- Highly flexible and adaptable
- Strong interpersonal skills
- Problem solving and critical thinking skills in fast paced environment
- Self-motivated and willing to assume initiative
- Excellent verbal and written communication skills in English and Spanish
- Adept at drawing blood, collecting blood samples, blood cultures, and urine samples, inserting/removing IVs, and safely disposing of sharps
- Vital Sign Monitoring
- Facility Policies and Procedures
Certification
- Class B Driver License, IL
- IL State EMT-B (IDPH 060712288)
- American Heart Association Instructor (CPR and AED)
- Hazmat Ops/Awareness, IL
- Basic Operations Firefighter, IL
- Emergency Medical Responder, TX
Timeline
Center Medical Specialist
Griffols
11.2023 - Current
Emergency Room Technician
Gottlieb Memorial Hospital Emergency Dept.
05.2022 - Current
Volunteer Firefighter/ Emergency Medical Responder
Pharr Fire Department
12.2020 - 10.2021
Supervisor of Operations
U.S. Army
10.2020 - 11.2021
Firefighter/EMT-Basic/Hazmat Ops and Awareness
Stickney Fire Department
10.2018 - 06.2022
EMT-Basic
American Ambulance, LLC
01.2018 - 11.2018
Honor Guard Member
U.S. Army
06.2015 - 02.2016
Motor Transport Operator
U.S. Army
07.2014 - 07.2022
Paralegal
Koch & Associates, P.C.
07.2012 - 07.2014
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