Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carolina Mesa

Orlando,FL

Summary

Well-qualified Administrative Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized Management Assistant looking to tackle new responsibilities. Adept at reviewing and approving prospective tenant applications and preparing all legal documents. Excellent abilities in planning and problem analysis. Detail-oriented, organized and effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Property Management Assistant

Alejandro Bastidas P.A.
03.2020 - 12.2023
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Streamlined rent collection process for improved efficiency and reduced delinquencies.
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.

Licensed Esthetician

Anny-M Beauty
08.2018 - 03.2020
  • Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
  • Enhanced spa revenue by upselling products and services during client consultations.
  • Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
  • Improved clientele retention with exceptional customer service and follow-up care.
  • Conducted educational workshops on skincare, makeup application, and overall wellness for clients.
  • Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Collaborated with team members to create seasonal promotions for spa services and products.
  • Increased return business through the development of customized home-care routines for clients.
  • Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
  • Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
  • Contributed to positive online reviews by consistently delivering high-quality esthetic services.
  • Reduced no-shows through timely appointment reminders via phone calls or text messages.
  • Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
  • Trained new staff members on proper equipment usage, technique, sanitation protocols, and company policies.
  • Fostered friendly, warm, and exceptional customer experience.
  • Advised clients on proper home-care regimens.
  • Sterilized equipment for patient treatments.
  • Handled busy schedules and stayed on top of key deadlines.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Recommended retail products for at-home use.
  • Discussed procedures and treatment options with clients.
  • Welcomed clients arriving for appointments.
  • Stocked treatment rooms with proper supplies.
  • Educated patients on treatment options.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Educated guests on current promotions, events and services within store or salon.
  • Explained benefits of skin care products to clients.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Reinforced customer selections by reviewing use and benefits of chosen products.

Front Desk Receptionist and Paralegal

The Martindale Law Group
01.2005 - 03.2011
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Facilitated efficient case resolution by attending depositions, hearings, mediations, and trials as necessary to assist attorneys in the presentation of evidence or arguments.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Interviewed clients to obtain information relevant to cases.

Education

Associate of Arts -

Valencia College
Orlando, FL
05.2016

Skills

  • Property Management Practices
  • True Team Player
  • Tenant Relations
  • Budget Analysis Procedures
  • Multitasking Abilities
  • Inventory Management
  • Conflict Resolution
  • Document Preparation
  • Organizational Skills
  • Marketing Strategies
  • Lease Administration
  • Scheduling Appointments
  • Decision Making
  • Microsoft Office Proficiency
  • Customer Service
  • Property Maintenance
  • Problem Solving
  • Attention to Detail
  • Social Media Marketing
  • Property Inspection
  • Property Management
  • Valid Florida Driver's License
  • Client Relations
  • Data Entry
  • Office Staffing

Certification

  • Certified HIV/AIDS Awareness & Prevention
  • Certified Adult & Pediatric First Aid/CPR/AED

Languages

Spanish
Native or Bilingual

Timeline

Property Management Assistant

Alejandro Bastidas P.A.
03.2020 - 12.2023

Licensed Esthetician

Anny-M Beauty
08.2018 - 03.2020

Front Desk Receptionist and Paralegal

The Martindale Law Group
01.2005 - 03.2011

Associate of Arts -

Valencia College

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