Carolina Montemayor
Laredo,TX
Summary
Dynamic Customs Brokerage Representative II at UPS with expertise in tariff classification and customs clearance. Proven ability to enhance client relationships and streamline logistics coordination. Recognized for effective communication and problem-solving skills, ensuring compliance and expediting cargo clearance. Committed to delivering exceptional service and optimizing operational efficiency.
Overview
14
14
years of professional experience
Work History
CUSTOMS BROKERAGE REP II
UPS
Laredo, TX
08.2021 - Current
- Prepare and process documentation and ensure that shipments meet all applicable laws to facilitate the import and export of goods.
- Classify goods according to tariff coding system.
- Examine product information to ensure compliance with regulations.
- Pay or arrange for payment of taxes and duties on shipments.
- Apply new laws in place of section chapter 232 and calculate all duties for entry summary’s acceptance.
- Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.
- Interact with clients in arranging their international shipments.
- Communicate documentation discrepancies to client and supervisor.
- Filling entries to customs via GBS-CM.
- Scanning entries into the SDIS system.
- Maintained relationships with customs brokers, freight forwarders, and other agencies nationwide to expediate cargo clearance.
- Coordinate freight delivery to designated locations.
- Communicating with Us Customs for shipment delays or holds on border.
HR ASSISTANT / ADMINISTRATIVE ASST
LOGYTRADE INC
Laredo, TX
11.2017 - 08.2021
- Assisted and support all internal and external HR-related inquiries on request.
- Maintained digital and electronic records of employees.
- Served a point of contact with benefit vendors and administrators.
- Assisted with recruitment process by identifying candidates, preforming reference checks, issuing employment contracts.
- Assisted performance management procedures.
- Coordinated trainings sessions and seminars.
- Scheduled meetings interviews, HR events and maintaining agendas.
- Submitted reports on general HR activity.
- Completed termination paperwork and exit interviews for employees.
- Scheduled travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.
- Ensured operations of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventory.
- Contributed team effort by accomplishing related results as needed.
RECEPTIONIST/ DATA ENTRY CLERK
TEXAS BEST ROOFING
Laredo, TX
02.2017 - 10.2017
- Greeted and welcomed guest as soon as they arrived.
- Made appointments for customers for inspections or insurance claims.
- Reviewed all paperwork for accurate claims and roofing inspection.
- Maintained organized files and folders of all customers in our company system.
- Answered, screened and forwarded incoming phone calls.
- Received, sorted and distributed daily mail/deliveries.
- Ordered front office supplies and kept inventory stock.
- Ensured reception area was tidy and presentable, with all necessary stationery and material.
- Maintained office security by following safety procedures and controlling access via the reception desk.
MARKETING ASSISTANT MANAGER
GM TRUCKS & EQUIPMENT
Laredo, TX
06.2016 - 01.2017
- Promoting our big truck sales on websites (Facebook, Instagram, truck paper and company websites).
- Taking pictures of trucks and machinery inside and out.
- Making sure all websites were up to date with merchandise.
- Inventory Control.
- Customer service.
- Import export in truck and machinery sales with Mexican & US sales.
- Analyzed consumer behavior and adjusted emails and advertising campaigns accordingly.
- Prepared and monitored the marketing budget on a quarterly and annual basis and allocate funds wisely.
- Developed strategies and tactics to get the word out about our company and drive qualified traffic to our company.
SALES ASSOCIATE
Verizon Wireless Mobile destination 3rd party REP
Laredo, TX
10.2014 - 01.2016
- Encourage customers to buy services and products.
- Build sales pitches.
- Advised prospective and current customers by answering questions and addressing concerns about purchased products.
- Trained new associates.
- Updated databases with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
- Boosted morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.
- Reported any necessary changes to equipment or process that boosted productivity and efficiency and cut back on wasted products.
- Contacting potential or existing customers to inform them on new and improved cell phones.
- Asking questions to understand customer requirements and close sales.
- Permanently closed
CONNECTION CENTER ASSOCIATE/ELECTRONICS
WAL-MART SUPERCENTER
Laredo, TX
05.2012 - 10.2014
- Helping them choose the perfect phone for their personal needs.
- Add lines of services to accounts.
- Preform standard upgrades to start new service for customers.
- Maintaining up to date knowledge of the store policies as well as the products.
- Trained new associates.
- Cross trained in the photo center, customer service and Walmart.com area.
- Assisted customers on all areas as needed.
- Helped in the electronic department sales.
- Cashier.
Education
High School Diploma -
UNITED HIGH SCHOOL
2811 United Ave Laredo Tx05.2007
Skills
- Data reporting and analysis
- Professional demeanor
- Client services
- Organizational abilities
- Effective communication
- Inventory oversight
- Oral communication
- Solution-oriented mindset
- Data entry and tariff classification
- Logistics coordination
- Client relationship management
- Supply chain logistics
- Time management
- Problem solving
- Customs clearance process
- Harmonized tariff system
- Incoterms awareness
- Documentation expertise
- Team building
Activities
Community service, 100, Laredo Public library, Laredo Children’s Museum Mall del Norte
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
CUSTOMER SERVICE
Timeline
CUSTOMS BROKERAGE REP II
UPS
08.2021 - Current
HR ASSISTANT / ADMINISTRATIVE ASST
LOGYTRADE INC
11.2017 - 08.2021
RECEPTIONIST/ DATA ENTRY CLERK
TEXAS BEST ROOFING
02.2017 - 10.2017
MARKETING ASSISTANT MANAGER
GM TRUCKS & EQUIPMENT
06.2016 - 01.2017
SALES ASSOCIATE
Verizon Wireless Mobile destination 3rd party REP
10.2014 - 01.2016
CONNECTION CENTER ASSOCIATE/ELECTRONICS
WAL-MART SUPERCENTER
05.2012 - 10.2014
High School Diploma -
UNITED HIGH SCHOOL