Carolina Morales
11109 Schuylkill Rd Rockville,MD
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 8 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
9
9
years of professional experience
Work History
Owner
Ramos Insurances
01.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Insurance Agent
Hamric Insurance Agency
Rockville, MD
01.2017 - 01.2022
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Quoted and calculated premium rates for policies, using rate book, calculator and sold policies.
Insurance Broker
Allstate Insurance
Washington, DC
08.2015 - 01.2017
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Met with prospective customers and business owners in homes, businesses and other settings.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
Insurance Agent/Office Manager
Statefarm
Washington, DC
10.2013 - 08.2015
- Provide great customer service, help people with their insurance needs etc
- Maintained high standards of customer service by building relationships with clients.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Met and exceeded revenue goals by 10% through generating new leads and identifying new clients.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 5%.
Education
High School Diploma -
YouthBuild Pcs
2009
Skills
- Life Insurance
- Customer Service and Assistance
- Quotes and Sales
- Client Prospecting
- Upselling
- Bilingual
- Personnel Management
- Form Completion and Submission
- Casualty Insurance Industry Knowledge
Additional Information
- License Life & Health
- Notary Public
- License Property & Casualty License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner
Ramos Insurances
01.2022 - Current
Insurance Agent
Hamric Insurance Agency
01.2017 - 01.2022
Insurance Broker
Allstate Insurance
08.2015 - 01.2017
Insurance Agent/Office Manager
Statefarm
10.2013 - 08.2015
High School Diploma -
YouthBuild Pcs
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