Carolina Nordenstohl
Gold Coast,Aruba
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Family Relocation to Aruba
ARUBA
01.2019 - Current
GENERAL MANAGER
VILLA BUENA ONDA BOUTIQUE HOTEL
11.2017 - 12.2018
- Develop plans and budget concepts
- Monitor adherence to set budgets and goals
- Develop action and improvement plans for hotel operation
- Implement Cost and Revenue Controls
- Safeguard quality of operations (internal & external audits)
- Manage entire hotel staff
- Recruit and hire new hotel staff
- Conduct performance reviews and continued training of hotel staff
- Prepare bi-monthly financial reporting to management
- Ensure overall “guest experience” is achieved (rooms, front of house and F&B)
- Inspect property daily to ensure proper maintenance of building and grounds
GUEST SERVICE MANAGER
PACIFICO BEACH CLUB
11.2016 - 11.2017
- Provide upscale guest service experiences for clients
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
- Appraise team’s performance and produce regular reports
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
ACCOUNT MANAGER FOR INTEL
LEAPFROG MARKETING AGENCY
10.2011 - 07.2013
- Quoting, sales, coordination and carrying out Events, Incentives, Point of Sales Actions and on line campaigns
- Design of stands in tradeshows and events
- Hiring and training product demonstrators and promotional sales staff
- Design, production and stock control of merchandising, POP items and brochures
- Content control, brand use and presence in co-marketing initiatives, marketing pieces and sponsorship events
- Documenting Success Cases
- Point of Sales Auditing
- Control and budgeting for various providers and agencies
- Responsible for making reports and analysis of marketing actions performed in each period.
HEAD PROFESSOR
FUNDACION DE ALTOS ESTUDIOS
01.2010 - 03.2012
- Subject: Catering | School of Event Organization
- In charge of theoretical and practical lessons
- Adapting the contents of the subject
ASSISTANT
DDB ADVERTISING
01.2010 - 10.2011
- Organizing regional visits
- Schedule Management and Travelling Coordination
- Selection and Negotiation of Contracts with Suppliers
- Contribution in the drafting of the Marketing Plan and budget allocation for Advertising Festivals
- In charge of registration of advertisements and commercials in Advertising Festivals
- Organizing in-house events with clients and corporate meetings
- Assessment, updating and development of website content
- Responsible for general atmosphere, decoration and maintenance of the Agency.
SENIOR EVENTS MANAGER
LOS SUEñOS MARRIOTT OCEAN & GOLF RESORT
12.2007 - 12.2009
- Managing Banquets, Events and Audiovisual departments
- Responsible for organizing and the logistics of corporate, social and off-site catering events
- Management and coordination of Groups Schedule
- Involvement in Budget allocation and implementation
- Responsible of selection and negotiating with Suppliers
- Securing and monitoring regional and local promotions
- Design and promotion of new events: Golf Tournaments, Exclusive Events, Corporate Events, Incentives, Teambuilding activities, Themed Events and New Years Eve Party for the Resort
- Responsible for equipment purchase, updating and maintenance
- Active involvement in the design and pricing of new menus
- Implementation of up selling techniques for groups and events
- Conducting performance reviews on staff members and Brand Standards controls.
EVENT AND GROUPS COORDINATOR
PALACIO DUHAU PARK HYATT BUENOS AIRES
06.2006 - 11.2007
- In charge of sales, requirement analysis and quoting catering and events
- Management and coordination of Groups Bookings
- Execution of commercial and administrative tasks: quotes, contracts, sales, monitoring payments and Management reports
- Organizing and working in Social and Corporate Events, Incentive and Meeting Groups
- Monitoring and carrying out promotional actions.
EVENT MANAGER
LOS SUEñOS MARRIOTT OCEAN & GOLF RESORT
09.2003 - 05.2006
- Coordination and control of requirements and schedules of groups and events
- Carrying out administrative tasks: room bookings, catering, and decoration
- Finding and contracting suppliers and monitoring payments
- In charge of In House groups: pre-convention meetings, coordinating amenities and VIPs.
EXECUTIVE
VIP CONCIERGE
05.2002 - 08.2003
- Of Marriott Rewards Elite Members Program
- Managing schedules, hired services, special requisites and stays of VIP guests and regional visits
- Active involvement in monitoring and managing complaints made by guests and clients
MARKETING COORDINATOR
HOTEL TERRAZAS DEL PACIFICO
02.2001 - 04.2002
- In charge of organizing events in Restaurants and Surf tournaments through advertising, mailing, securing sponsors and bookings.
Education
Marketing
UNIVERSIDAD DEL CEMA
ARGENTINA, BUENOS AIRES04.2012
BBA - Business Administration And Management
UNIVERSIDAD DEL CEMA
ARGENTINA, BUENOS AIRES12.2000
High School Diploma -
ST. GEORGE’S COLLEGE
ARGENTINA, BUENOS AIRES12.1996
Skills
Coaching & Mentoring
Control Standards
Critical Thinking
Problem-Solving
Leadership
Time Management
Systems: Microsoft Office, SFA, Fidelio, Fidelio Sales & Catering, Opera and Delphi
Accomplishments
Identifying and solving problems
Introducing new ideas or innovations
Developing, implementing, or improving procedures or systems
Working on special or unique projects
Earning awards, recognition, or honours
Exceeding performance metrics or quotas
Volunteering for a cause or community
Demonstrating emotional intelligence, leadership, technical abilities, or languages
Certification
Instituto Superior Mariano Moreno
Mexico, Mexico City
Gastronomy Professional
Park Hyatt Buenos Aires
Argentina, Buenos Aires
Service Excellence I & II certificates by Hyatt International.
Los Suenos Marriott
Costa Rica, Herradura
Foundations of Leadership, Impact Leadership, Navigating through change, Seven Habits of Highly Effective people, International Wedding Planner certified.
Artilaria Cultura & Comunicación
Argentina, Buenos Aires
TV Production Workshop
Language International Examination
I.B (International Baccalaureate)
I.G.C.S.E (International General Certificate of Secondary Education)
Timeline
Family Relocation to Aruba
ARUBA
01.2019 - Current
GENERAL MANAGER
VILLA BUENA ONDA BOUTIQUE HOTEL
11.2017 - 12.2018
GUEST SERVICE MANAGER
PACIFICO BEACH CLUB
11.2016 - 11.2017
ACCOUNT MANAGER FOR INTEL
LEAPFROG MARKETING AGENCY
10.2011 - 07.2013
HEAD PROFESSOR
FUNDACION DE ALTOS ESTUDIOS
01.2010 - 03.2012
ASSISTANT
DDB ADVERTISING
01.2010 - 10.2011
SENIOR EVENTS MANAGER
LOS SUEñOS MARRIOTT OCEAN & GOLF RESORT
12.2007 - 12.2009
EVENT AND GROUPS COORDINATOR
PALACIO DUHAU PARK HYATT BUENOS AIRES
06.2006 - 11.2007
EVENT MANAGER
LOS SUEñOS MARRIOTT OCEAN & GOLF RESORT
09.2003 - 05.2006
EXECUTIVE
VIP CONCIERGE
05.2002 - 08.2003
MARKETING COORDINATOR
HOTEL TERRAZAS DEL PACIFICO
02.2001 - 04.2002
Marketing
UNIVERSIDAD DEL CEMA
BBA - Business Administration And Management
UNIVERSIDAD DEL CEMA
High School Diploma -
ST. GEORGE’S COLLEGE
Similar Profiles
Zoë Noella EmerZoë Noella Emer
Promo girl at ArubaPromo girl at Aruba
Cade ConleyCade Conley
Server/Restaurant Waiter at ArubaServer/Restaurant Waiter at Aruba
George Vincenzo ItuGeorge Vincenzo Itu
Data Center Operator Technician at ARUBAData Center Operator Technician at ARUBA
Jonathan BradleyJonathan Bradley
Art Director at Toast VRArt Director at Toast VR
Ella JohnsonElla Johnson
Production Baking Assistant at The Milkmans CookiesProduction Baking Assistant at The Milkmans Cookies