Carolina Peguero
Valley Stream
Summary
Bilingual and experienced healthcare professional with 7 years of hands-on experience as a Medical Assistant and Front Desk Coordinator in fast-paced clinical environments. Highly skilled in patient communication, appointment scheduling, medical documentation, and insurance verification. Fluent in English and Spanish, with a strong understanding of medical terminology and clinical workflows. Dedicated to providing compassionate, efficient care and ensuring smooth daily operations to support both patients and providers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Relations Representative
New York Plastic Surgical Group
Valley Stream
12.2024 - Current
- Assisted in the onboarding process for new patients, explaining policies and procedures.
- Greeted patients and visitors in a friendly, professional manner.
- Prepared daily patient packets (superbills) by confirming insurance status and documentation completeness.
- Monitor and manage the appointment schedule for one of the physicians, ensuring efficient workflow and minimizing scheduling conflicts.
- Collect copays, injection payments, and outstanding balances at check-in or checkout, handling transactions accurately and professionally.
- Call patients to confirm upcoming appointments, verify information, and answer any pre-visit questions.
- Translated medical and administrative information into Spanish to assist Spanish-speaking patients during appointments and front desk interactions.
Dental Front Desk Assistant
Smile Central Dental
01.2024 - 12.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Front Desk Receptionist
Pain Relief Clinic
03.2022 - 12.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Gathered, transcribed and typed medical information into charts.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
Medical Assistant/Receptionist
Diligent Urgent Care
01.2022 - 08.2022
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security
- Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients
- Added and corrected information in patient electronic health records
- Performed laceration repair, suturing, stapling and gluing and used butterfly bandages
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant/Phlebotomist
D.R Shypula's Office
09.2018 - 12.2021
- Scheduled appointments for patients via phone and in person
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Performed preliminary physical tests to accurately record results in patient history summary
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Coordinated and executed medical waste disposal according to governmental and organizational standards
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Education
Associate's degree - Criminal Justice
Hudson County Community College
Union City, NJ03.2023
High school Diploma -
Carteret High School
Carteret, New Jersey, US06.2017
Medical - Medical Assisting
Lincoln Technical Institute
Edison, NJSkills
- Covid-19 screener
- EMR
- Injections
- Proper sterilization
- HIPAA compliance
- Cash transactions
- Billing & coding
- Email and telephone decorum
- Dentrix
- Modento
- Spanish interpretation
- Customer service
Certification
First Aid Certification CPR Certification Certified Medical Assistant
Timeline
Patient Relations Representative
New York Plastic Surgical Group
12.2024 - Current
Dental Front Desk Assistant
Smile Central Dental
01.2024 - 12.2024
Front Desk Receptionist
Pain Relief Clinic
03.2022 - 12.2023
Medical Assistant/Receptionist
Diligent Urgent Care
01.2022 - 08.2022
Medical Assistant/Phlebotomist
D.R Shypula's Office
09.2018 - 12.2021
Associate's degree - Criminal Justice
Hudson County Community College
High school Diploma -
Carteret High School
Medical - Medical Assisting
Lincoln Technical Institute
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