Carolina Pena
Von Ormy
Summary
Being a shift leader at Wendy’s I’ve proven to have a good track record in leadership and customer service. I’ve managed food and labor costs, enhancing profitability while ensuring compliance with health regulations. I am skilled in problem-solving and multitasking. Effectively trained staff and optimized workflow to elevate operational efficiency.
Overview
7
7
years of professional experience
Work History
Shift Leader
Wendy's
07.2018 - Current
- Assisted in training new staff on safety protocols and operational procedures.
- Supported daily operations by monitoring workflow and addressing team needs.
- Ensured compliance with health and safety regulations during shift activities.
- Collaborated with team members to maintain high standards of customer service.
- Provided feedback to supervisors regarding team performance and workflow improvements.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Inventory counts
- Sales and upselling
- Shift scheduling
- Production reporting
- Policy and procedure enforcement
- Shift checklists
- Decision-making capacity
- Multitasking Abilities
- Customer service
- Food safety
- Food preparation
Timeline
Shift Leader
Wendy's
07.2018 - Current