Carolina Perez
Floydada,United States
Summary
Motivating Service Center Manager with eleven years of experience and total of seventeen years of management. Specializing in Seasonal and Migrant services with success at managing day-to-day operations and up to ten employees. Adept at customer service, administration and sticking to budgets. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Service Manager bringing 18 years of Migrant Seasonal Head Start experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
25
25
years of professional experience
Work History
Center Service Manager
Chicanos Por La Causa
2021.01 - Current
- Managed day-to-day operations of center, including scheduling, monitoring performance and creating daily reports.
- Complete monthly inventory and approve supply purchases.
- Delegated work to staff, setting priorities and goals.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Manage daily incoming calls, emails and faxes from our customers
Center Supervisor
Child Development Institute
2017.06 - 2020.12
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Managed daily operations within Floydada office by supporting continuous delivery of excellent services and care.
- Completed bi-weekly payroll for 25 employees.
Center Director
Texas Migrant Council
1999.05 - 2017.05
- Developed and deepened relationships with center children and families.
- Maintained compliance with legal requirements and applicable guidelines.
- Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
- Replenished inventory to maintain par levels.
- Trained, managed and motivated employees to promote professional skill development.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Provided leadership to fifteen employees through coaching, feedback and performance management.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Managed scheduling for 15 employees to optimize productivity.
- Generated reports in all areas.
- Meet Minimal Licensing Standards and Head Start Performance Standards.
- Developed strong community relationships to support center programs and initiatives.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
Education
Associate of Arts -
South Plains College
Levelland, TXBachelor of Arts - Human Development And Family Studies
Texas Tech University
Lubbock, TX12.2010
Skills
- Leadership trained
- Budget analysis
- Payroll
- Employee training
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Collaborate with Local Agricultural Agency
- Critical Thinking
Timeline
Center Service Manager
Chicanos Por La Causa
2021.01 - Current
Center Supervisor
Child Development Institute
2017.06 - 2020.12
Center Director
Texas Migrant Council
1999.05 - 2017.05
Associate of Arts -
South Plains College
Bachelor of Arts - Human Development And Family Studies
Texas Tech University
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