Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

CAROLINA PEREZ

Lauderhill,FL

Summary

Competent professional fully dedicated to helping her client's needs. Always open to new ideas. One of the main achievements at the time of an event is to ensure that her client can enjoy their event without any worries. Competent and proactive in solving difficulties, diligent in gathering information and thorough review of all details to achieve the objective

Experienced with guest service management, ensuring high levels of satisfaction and loyalty. Utilizes effective communication and problem-solving skills to address guest needs promptly. Track record of fostering positive guest interactions and improving service standards.

Overview

25
25
years of professional experience
1
1
Certificate

Work History

Guest Service Expert

Hotel Courtyard By Marriot
08.2021 - 09.2023
  • Capable to created good ambience for guest
  • Take inicitive to services hotel guest
  • Keep order, cleanliness, and communication with kitchen, service team

Event Specialist

Courtyard by Marriott
10.2023 - Current
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Interfaced with clients to understand event objectives.
  • Managed event logistics and operations.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during events.
  • Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines, and presentations.
  • Improved program productivity by closely monitoring performance and trends.

Bistro Leading Hand

Courtyard by Marriott
09.2021 - 09.2023
  • Collaborated with the kitchen staff for smooth operations and consistent food quality.
  • Streamlined workflow processes for increased efficiency during peak hours.
  • Established strong relationships with suppliers, ensuring high-quality ingredients at competitive prices.
  • Resolved customer complaints professionally, resulting in repeat clientele and positive reviews.
  • Handled cash transactions accurately while maintaining a well-organized front-of-house area.
  • Contributed to cost control measures by efficiently managing labor costs and minimizing waste.
  • Coordinated with other departments as needed to ensure seamless event execution.
  • Enhanced customer satisfaction by providing exceptional service and timely food preparation.
  • Managed inventory to ensure adequate stock levels and reduce waste.
  • Maintained a professional atmosphere within the bistro, enhancing overall guest experience.
  • Ensured a clean and safe working environment, adhering to health regulations and company policies.

Co-owner

M&M PARTY
01.2010 - 11.2016
  • Development, design, logistics and setup and unsetup of children's events
  • Development and planning of the menu that was present at the event, such as snacks, main and sweet foods
  • Create different food stations according to the event

Assistant Administrative Officer

10.2002 - 05.2007
  • Receiving messages and attending to the client
  • Managed invoicing, accounts payable
  • Logistics and inventory

Assistant Administrative / Logistic

01.2000 - 08.2001
  • Logistic control, include events manage
  • Managed invoicing, accounts payable
  • Logistics and inventory

Education

High school - Humanities

U.E Colegio San José de Tardes
10.1992

DIPLOMADO ONLINE - Bakery, Nutrition

GASTRONOMICA INTERNACION APRENDE INSTITUTE

BA - Hospitality Management

SAN IGNACIO UNIVERSITY
03.2025
Current 8th Semester

Certificate of Proficiency - Business English

LINGUA LANGUAGE CENTER
11.2018

Master Classes - Scytic and Basics of Japanese Cuisine, Tortas clasicas de la pasteleria, Learning to Eat Better, Travel Menu

INSTITUTO CULINARIO DE CARACAS
02.2006

Prorfesional - culinaryarts

CENTRO VENEZOLANO DE CAPACITACION GASTRONOMICA
12.1996

Skills

  • Organized
  • Team leadership
  • Self-motivated
  • Multitasking
  • Social Skill
  • Self-Confident
  • Multitasking proficiency
  • Strong empathy
  • Exceptional communication
  • Cash handling expertise
  • Guest relations
  • Complaint handling
  • Professional appearance
  • Upselling strategies
  • Cross-cultural sensitivity
  • Customer service
  • Issue resolution
  • Event planning
  • Emergency response
  • Reservation processing
  • Food and beverage area setup
  • Reservation management system
  • Event information management
  • Check-in coordination
  • Loyalty promotion

Certification

  • Food Safety Manager Certification - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Event Specialist - Courtyard by Marriott
10.2023 - Current
Bistro Leading Hand - Courtyard by Marriott
09.2021 - 09.2023
Guest Service Expert - Hotel Courtyard By Marriot
08.2021 - 09.2023
Co-owner - M&M PARTY
01.2010 - 11.2016
Assistant Administrative Officer -
10.2002 - 05.2007
Assistant Administrative / Logistic -
01.2000 - 08.2001
GASTRONOMICA INTERNACION APRENDE INSTITUTE - DIPLOMADO ONLINE, Bakery, Nutrition
SAN IGNACIO UNIVERSITY - BA, Hospitality Management
LINGUA LANGUAGE CENTER - Certificate of Proficiency, Business English
INSTITUTO CULINARIO DE CARACAS - Master Classes, Scytic and Basics of Japanese Cuisine, Tortas clasicas de la pasteleria, Learning to Eat Better, Travel Menu
CENTRO VENEZOLANO DE CAPACITACION GASTRONOMICA - Prorfesional, culinaryarts
U.E Colegio San José de Tardes - High school, Humanities

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CAROLINA PEREZ