Carolina Perez
Orlando
Summary
Motivated marketing student with hands-on experience in sales, operations, and customer relationship management. Proven ability to generate leads, coordinate business operations, onboard new team members, and support cross-functional teams in fast-paced environments. Strong communicator with excellent organizational and problem-solving skills, eager to contribute to a collaborative team while continuing to grow professionally.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Operations Assistant
FHIA
05.2025 - 06.2026
- Managed day-to-day administrative and operational functions to enhance office efficiency using advanced software.
- Assisted with job scheduling, permitting, and workflow coordination to streamline project timelines.
- Communicated with customers, vendors, and internal teams to ensure smooth project execution.
- Assisted with onboarding and training of new sales team hires.
- Collaborated with leadership to develop team culture initiatives and organize internal events.
Field Marketing Representative
FHIA
09.2024 - 04.2025
- Generated qualified leads through residential door-to-door prospecting and at Sam's and BJs Wholesale clubs.
- Cultivated relationships with homeowners by identifying needs and establishing rapport to facilitate engagement.
- Analyzed market trends and consumer feedback to refine messaging and improve outreach effectiveness.
- Achieved daily and weekly lead generation goals through strategic appointment scheduling and teamwork.
- Addressed objections and responded to customer inquiries to enhance appointment conversion rates.
Sales Associate
Garage Clothing
06.2022 - 09.2023
- Increased sales by $1k by recommending and marketing products to customers and creating loyal relationships
- Greeted customers enthusiastically and professionally, handled transactions, and increased loyalty accounts through effective use of POS system
- Collaborated with team members to deliver excellent customer service, streamline store operations, and monitor sales data and targets
- Proposed plans and coordinated team meetings for new store opening to foster a collaborative team environment
- Received the “Live to Inspire” award for outstanding performance within the district.
Team Member
The Yard Milkshake Bar
10.2021 - 06.2022
- Created new custom milkshakes
- Trained new employees
- Performed multitasking and customer service skills in order to keep long lines moving quickly and efficiently
- Recognized as employee of the month for exceptional performance in April 2022
Team Member
Chick-fil-A
03.2021 - 10.2021
- Served customers quickly and efficiently in order to keep long lines moving
- Learned every position available in the restaurant in order to become flexible in the work environment
- Mastered communication skills in order to interact with customers and faculty staff
- Worked as a team to keep the restaurant operating fluidly during peak seasons with 100% accuracy rate
Education
No Degree - Marketing
Virginia Commonwealth University
Richmond, VA12-2023
High School Diploma -
Rock Ridge High School
Ashburn, VA06-2022
Bachelor of Arts - Marketing
Valencia College
Orlando, FL05-2027
Skills
- Process & Operations Management
- Project Coordination
- Data entry
- Customer Service
- Sales & Lead Generation
- Problem Solving
- Communication
Accomplishments
Certificates:
Udemy | Student | Remote | February 2024- May 2024
● Wordpress for Beginners- Master Wordpress Quickly by Instructor Andrew Williams
● Marketing Fundamentals: Introduction Into Digital Marketing by Instructor Tomas Moravek
● Digital Marketing- SEO, Social Media, Content, Online Ads by Instructor Peter Alkema, Regenesys Business School
● Marketing Fundamentals: Discover the 5 Marketing Pillars by Instructor Vladimir Raykov
● Personal Finance Master Class by Instructors Phil Eboner and Michael Moye
Certification
- Udemy Remote February 2024- May 2024
- Wordpress for Beginners- Master Wordpress Quickly by Instructor Andrew Williams
- Marketing Fundamentals: Introduction Into Digital Marketing by Instructor Tomas Moravek
- Digital Marketing- SEO, Social Media, Content, Online Ads by Instructor Peter Alkema, Regenessys Business School
- Marketing Fundamentals: Discover the 5 Marketing Pillars by Instructor Vladimir Raykov
- Personal Finance Master Class by Instructors Phil Ebener and Michael Moyer
Languages
Spanish
Native or Bilingual
Leadership and Organizations
- LEO (Leadership Club) August 2019- March 2020
- Boys Lacrosse Team Manager January 2020- March 2020
- DECA August 2019- May 2022
- Manager on duty at my high school’s merchandise store August 2021-May 2022
- CHAARG (group exercise org) August 2023- December 2023
- Latinx Student Association August 2023- December 2023
Timeline
Operations Assistant
FHIA
05.2025 - 06.2026
Field Marketing Representative
FHIA
09.2024 - 04.2025
Sales Associate
Garage Clothing
06.2022 - 09.2023
Team Member
The Yard Milkshake Bar
10.2021 - 06.2022
Team Member
Chick-fil-A
03.2021 - 10.2021
No Degree - Marketing
Virginia Commonwealth University
Bachelor of Arts - Marketing
Valencia College
High School Diploma -
Rock Ridge High School