Carolina Pinto
Carson,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Student Relations Manager
Alta Vista Innovation
Los Angeles
08.2015 - Current
- Established processes to ensure efficient workflow throughout the LA region.
- Maintained up-to-date records of employee attendance, payroll, vacation requests.
- Created monthly reports for the Admin team.
- Developed and implemented strategies to increase customer service.
- Conducted monthly meetings with staff to discuss progress and identify areas of improvement.
- Led a team of 7 employees, ensuring high productivity and excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Streamlined communication, improving information flow and decision-making.
- Enhanced team member performance through use of motivational coaching and training.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Facilitated team meetings and collaboration and share best practices.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured timely completion of all assigned tasks within set deadlines.
- Collaborated closely with other team members to develop effective audit plans.
- Prepared detailed audit documents for review by state auditors.
- Trained and supervised staff for the summer program.
- Facilitated communication between students, parents, faculty members and administrators regarding summer school programs.
- Spearheaded the HOPE and the Baby2Baby programs.
- Supervised staff members including hiring, training, evaluating performance, providing guidance and mentoring.
- Developed and implemented school policies, procedures, and operational systems to ensure compliance with legal requirements.
Registrar
Assurance Learning Academy
Inglewood
09.2014 - 08.2015
- Prepared documents for graduation processes.
- Responded promptly to inquiries from internal and external stakeholders regarding registrar services.
- Processed applications for admission and maintained accurate records.
- Managed student records and ensured accuracy of data.
- Maintained student records, including attendance, grades, transcripts, and immunization records.
- Imported Report Cards at the end of every semester.
- Responded promptly to inquiries from parents, students, faculty members, alumni, and other stakeholders.
- Performed data entry into the student information system.
- Processed withdrawals, inter-district transfers and grade level changes.
- Requested transcripts for incoming students.
- Evaluated transfer credits from external institutions according to established guidelines.
- Served as the primary point of contact for internal departments requiring access to academic records.
- Audited student records for accuracy prior to submission of official transcripts.
- Prepared documents such as diplomas, certificates of completion and attendance verification letters.
Student Relations Technician
Desert Sands Charter High School
Harbor City, CA
03.2012 - 09.2014
- Developed and maintained positive relationships with faculty, staff, and students.
- Ensured compliance with relevant laws, regulations, policies, and procedures.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Identified data entry errors and corrected mistakes to achieve accuracy in data.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Assisted with scheduling appointments for parents and students.
- Compiled and prepared reports and documents as requested.
Preschool Teacher
Boys and Girls Club
Harbor City
05.2007 - 10.2011
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Provided individual attention to each student as needed during class time.
- Facilitated group play activities that encouraged collaboration among students.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Organized educational materials and resources to create an engaging learning environment.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Developed lesson plans that incorporated creative teaching techniques.
Education
Associate of Arts - Child Development
El Camino College
Torrance, CA06-2007
High School Diploma -
Nathaniel Narbonne Senior High School
Harbor City, CA05-2003
Skills
- Policy Implementation
- Teamwork and Collaboration
- Organizational Skills
- Problem-solving abilities
- Task Prioritization
- Relationship Building
- Self Motivation
- Idea Development and Brainstorming
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Student Relations Manager
Alta Vista Innovation
08.2015 - Current
Registrar
Assurance Learning Academy
09.2014 - 08.2015
Student Relations Technician
Desert Sands Charter High School
03.2012 - 09.2014
Preschool Teacher
Boys and Girls Club
05.2007 - 10.2011
Associate of Arts - Child Development
El Camino College
High School Diploma -
Nathaniel Narbonne Senior High School
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