Carolina Ramirez
Cleveland,TX
Summary
With a proven track record of success, I consistently enhance sales and labor performance across over 10 Domino's Pizza stores. My expertise lies in driving operational efficiency and optimizing profitability. Through effective leadership, I successfully mentor and develop numerous employees, paving their way to management positions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Crust Pizza Co.
10.2023 - Current
- Make great pizzas every day
- Taking sanitation measures and precautions to ensure a clean food preparation environment
- Making sure the store is clean and ready for day shift, and securing the store for the night
- Collected, monitored and evaluated customer requests to achieve desired delivery time and sales goals
- Addressed and resolved customer complaints
- Closed out all monetary transactions of the establishment upon closing of the store
- Responsible for maintaining order and closing of establishment
- Maintained a clean and safe work environment
- Run shifts to the best of ability
- Assign duties to crew members
- Prepare team for the dinner rush
- Understand weekly Sales Projections in order to order food and supplies
- Maintain a comprehensive and efficient system to conduct nightly inventory and place truck orders twice a week
- Enter orders using a computer keyboard or touch screen
- Ensure that standards regarding cleanliness and health and hygiene are maintained at all times
- Planning, developing policies, and delegation
- Maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Provide prompt friendly customer services
- Make precise movements with speed
- Ensure that all team members confirm to Crust Pizza Co. image standards at all times
- Marketing to bring more sales to the established examples will be dropping off flyers made personally to schools, grocery’s stores apartments,etc.
- Provided Catering as well.
- Serve alcohol and wine on daily basis
- Dine-In establishment Hospitality was a big roll.
- Greeting Every Guest and Customer
- Making sure FOH and BOH are well train and properly staff.
- Prepping accurately on daily basis depending on sales volume.
- Making sure payroll gets done.
- Scheduling following the forecast and sales to meet labor.
General Manager
Domino's Pizza
06.2019 - 10.2023
- Set forth by the director
- Merged two separate coding systems into one MS Excel spreadsheet, enabling employees to efficiently gather a franchisee's financial history and personal information
- Unloaded product shipments and stocked freezers
- Determining and implementing system improvements
- Accepting ownership and ultimately maintaining low variable cost
- Ordered all supplies for office and stores
- Designing ad campaigns around targeted areas
- Compare last year numbers, determining I can improve and where looking for any mistakes
- Keep up to date and complete employee files
- Making selling and delivering pizzas
- Served fresh, hot food with a smile in a timely manner
- Establishing and maintaining working relationships with local businesses and the community as a whole
- Responsible for all aspects of sales and marketing including distribution of menus
- Ensure that food is prepared and presented in an acceptable manner
- Done while helping run the store by answering phones, making food, making deliveries
- Developing and implementing strategies to increase average meal checks
- Plan and direct activities such as sales promotions, coordinating with other department heads
- Handling customer complaints and queries
- Building long-term relationships and creating long-lasting value
- Allowing transaction terminals to be installed within the stores to accept university currency cards and allowing the companies behind to track data
- Improve the store from a One Star to a 4 Star
Assistant Manager/General Manager
Domino's Pizza
11.2008 - 08.2014
- Provided assistance to the events manager for all company events
- Budgeted at $25,000 per week
- Worked alongside external agencies to deliver consumer plans, campaigns, projects, stunts and events
- Maintaining a profitable labor for employer
- Counting inventory
- Training/hiring employees
- Making schedules
Education
High School - General Studies
North Star Academy
Houston, TX01.2015
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Staff training/development
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Labor Cost Controls
- Deadline-oriented
- Strategic Planning
- Consistently meet goals
- Staffing
- Recruitment
- Cost Reductions
- Marketing
- Bilingual
- Loss Prevention
Certification
I have my TABC Certificate Expires 09/15/2025
I have my Manager Food Handler Certificate Expires 02/03/2026
Additional Information
From 2015-2018 I work in construction from time to time my husband took care of me at the time I did not have a solid job at the time.
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Crust Pizza Co.
10.2023 - Current
General Manager
Domino's Pizza
06.2019 - 10.2023
Assistant Manager/General Manager
Domino's Pizza
11.2008 - 08.2014
High School - General Studies
North Star Academy
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