Carolina Randazzo
Henderson
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Bank of America
01.2005 - 01.2012
- Led team in achieving operational efficiency and enhancing customer service experiences.
- Drove market best audit scores, focusing on compliance, cash balancing, and risk assessment scores.
- Implemented process improvements to streamline banking operations and reduce turnaround times.
- Coordinated cross-departmental initiatives to align service offerings with customer needs.
- Managed conflict resolution processes, enhancing client satisfaction and retention rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff, fostering a collaborative environment and promoting professional development.
- Analyzed performance metrics to identify trends and recommend strategic enhancements.
Assistant Manager
Ross Dress for Less
01.2001 - 12.2005
- Led team in achieving operational efficiency and enhancing customer service experiences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Cashier
Target
02.2000 - 03.2001
- Processed high-volume transactions efficiently to enhance customer satisfaction.
- Managed cash register operations, ensuring accurate financial reporting and accountability.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to significant decrease in queue times by streamlining checkout process.
Education
High School Diploma -
La Merced High School
Bucaramanga- Colombia 12-1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Retail operations
- Team building
- Employee performance evaluation
- Scheduling and coordinating
- Staff development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Bank of America
01.2005 - 01.2012
Assistant Manager
Ross Dress for Less
01.2001 - 12.2005
Cashier
Target
02.2000 - 03.2001
High School Diploma -
La Merced High School