Carolina Restituyo Reyes

4451 NW 31st Ave, Oakland Park, FL 33309 Supervisor Vilma R. Porras. Full time 40hrs per week- Serie 18002, GS-05/step6 $44,057.00

As an Immigration Services Officer (ISO1), I conduct interviews using the Immigration and Nationality Act (INA), the USCIS policy manual, regulations, precedent decision, internal SOPs, legal citations, to apply the appropriate statutory requirement and correctly grant or deny immigration benefits. Assess applicant credibility, researching and analyzing evidence, and identifying potential fraud and deceptive trends. Use USCIS and law enforcement databases (TECS and NCIC) to make decisions on a variety of sensitive and non-sensitive benefit types. Maintain updated with immigration law and rules and communicate these rules comfortably to internal and external stakeholders. Lead Officer for Information Unit, provide training and support to new ISO1.

• Responsible for processing immigration applications and petitions such as (I-130, I-131, I-485, I-751, N-400 and N-600); ensure that applicants comply with all requirements and application procedures.

• Provide direct and continuing assistance to USCIS internal fraud units (NFDS) and other DHS counterparts such as: U.S. Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying individuals who pose a threat to national security and public safety.

• Utilize DHS and USCIS Electronic Systems to verify numerous established data check points, such as: Interim Case Management Solution (ICMS), Customer Profile Management System (CPMS), Person Centric Query Service (PCQS), National Appointment Scheduling System (NASS), and Electronic Immigration System (ELIS) for information to proceed with adjudication process.

• Excelled in providing superior customer service to the public when assigned to front desk duties, skillfully use Q-Flow, ELIS, and NASS (Info Pass) to assist all customers in a timely and courteous manner.

• Responded to SRMT

• Performed analysis on files, reports, information systems and databases to update and maintain data integrity.

• Supported the Adjudication Services process by providing security checks in accordance with DHS/ USCIS laws and policies.

• Screened documents for fraudulent indicators examine authenticity of documents received to help identify individuals who are threats to national security and public safety helping facilitate the adjudicative decision process and ensure the integrity of the immigration system.

• Served as point of contact for Records unit, one of the highlights of my performance is from being part of the initial open applications team, implemented new process that resulted in a continued 100% reduction of open applications sent out to NRC.

• Secure Forms Custodian issued highly sensitive documents, maintained accountability, kept logbooks, prepared USCIS issued documents for destruction.

• Manage and handle files and related materials, such as scanning received evidence into ELIS.

• Records cashier, processed and accounted for immigration application payments and receipt numbers.

970 Broad Street Newark NJ 07102. Supervisor Zoila Brito Moran 973-848-3406. Full time 40hrs per week- Serie 18002, GS-05/step1 $44,057.00

· Created, Maintained and verified records of proceedings for the Board of Immigration Appeals.

· Gathered data to create monthly report on demographics and statistical data for the Field Office Director.

· Analyze incoming file and check for jurisdiction over files.

· Managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies.

· Provide technical assistance to the Immigration Services Officers in performing a variety of administrative, analytical reviews, and research tasks.

· Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity.

· Naturalization certificate production.

· Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation.

· Records and mail room management. Scheduling applicant appointments, communicating directly with applicants and their representatives. Editing and creating office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets, and word processing, graphics, databases, spreadsheets, and word processing.

Supervisor Angelica Rodriguez -214-802-4792 Angelica.rodriguez@gainwelltechnologies.com Full-time 40 hrs. per week $36,039.00

· Processing all casualty or estate functions involving several state Medicaid beneficiaries or deceased Medicaid beneficiaries.

· Enter insurance claims received electronically or in written form.

· Answer incoming customer calls regarding claim processing. Documents claim and associated history.

· Evaluate available information to validate straightforward claims. Verify policyholder information, policy effective dates, premium status, and verification of claim eligibility.

· Perform basic and advanced document review, legal research, and case management levels.

· Prepare required correspondence, liens, claims, and other related documents. Work with Excel, Word, Outlook, and Adobe Acrobat.

· Send claim form to the claimant for updating, correction or completion.

· Negotiate lien settlements per state law guidelines.

· Identifies need for additional information; contacts appropriate source to obtain needed information. Verifies beneficiary or claimant information if the claim is warranted. Identifies payment amount and obtains required management approvals for payment.

Advise claimant of status and resolution of the claim. Escalate claimant concerns as appropriate

Through Acara Solutions- 6565 N MacArthur Blvd #222, Irving, TX 75039 Supervisor- Angelica Rodriguez- 214-802-4792 Angelica.rodriguez@hms.com Full-time 40 hrs. per week $30,720.00

• Maintain and manage a variety of cases with current and accurate notes.
• Plan and organize work to ensure timely completion.
• Negotiate lien settlements per state law guidelines.
• Prepare required correspondence, liens, claims, and other related documents. Work with Excel,Word, Outlook, and Adobe Acrobat.
• Processing all casualty or estate functions involving several state Medicaid beneficiaries ordeceased Medicaid beneficiaries.
• Perform basic and advanced document review, legal research, and case management levels.
• Analyze problems, gather pertinent data and recognize solutions. Work with internal systemMaestro, Perceptive content, and state system Molina.
• Compile and analyze information from multiple sources to make decisions.
• Maintain a daily system of providing timely and accurate information required to move casesthrough the verification and case management pipeline.
• Professional interaction with attorneys, insurance adjusters, medical providers, court staff,recipients, and family members. Providing excellent customer service.

Remote-work. Supervisor- Sheldon Robbs 972-672-0607 Sheldon.Robbs@mrcooper.com Full-time 40 hrs. Per week $35,040 Plus a bonus.

• Handling inbound calls from customers or third parties regarding all general servicing questions.
• Communicate clearly orally and in writing in English and Spanish, providing outstanding customer service.
• Make outbound calls and work directly with the borrower to determine the best possible method to permanently resolve delinquency using various collections and workout techniques.
• Ensure data are in line with national and local financial rules (investor guidelines, income base, mortgage maturity date, and delinquent time status).
• Prepare and submit mortgage loan applications. Systems used iAssist, Remedy, and Dynamic. Identify and analyze problems throughout the application process, gather pertinent data, and recognize solutions in a timely manner.
• Ensure compliance with privacy laws and confidentiality policies throughout the process.

Remote-work. Through InnoSource 405 TX-121 Suite A250, Office 236, Lewisville, TX 75067- Supervisor LaRon Tryon LaRon.Tryon@mrcooper.com Full-time 40 hrs. per week $29,760.00 Plus a bonus.

• Handling inbound calls from customers or third parties regarding all general servicing questions. Communicate clearly orally and in writing in English and Spanish, providing outstanding customer service.
• Assists borrowers with late charge waiver, due date change, and other loan maintenance requests
• Responsible for prompt and accurate response to customer’s mortgage servicing questions and concerns.
• Assist customers with payments, due date changes, and other issues.
• Answer 30-50 inbound calls a day and make accurate notes to each account.

Supervisor Jose A. Stewart 972-422-8165 Full-Time 40hrs per week $24,000.00

• Organize and coordinate legal meetings including client interviews, hearings, and depositions.
• Prepare and process standard legal documents including subpoenas, contracts, and motions.
• Filing legal documents (Motions and Court Orders) to the court electronically.
• Preparing and filing electronic applications for permanent residency and secondary benefits for foreign nationals.
• Communicate clearly orally and in writing in English and Spanish, providing outstanding customer service.
• Processing and filing nonimmigrant and immigrant visa petitions.
• Managing the caseload from intake through processing and filing.
• Organizing petition packets for review and filing.
• Gathering application and petition information from external parties.
• Maintaining hard copy files and entering data into an immigration case management system.
• Responding to immigration inquiries in a timely manner and adhering to submission deadlines.
• Keeping clients apprised of the progress of their cases.