Carolina Reyes Ruvalcaba
The Dalles,OR
Summary
Industrious Service Porter skilled at assisting service departments with vehicle inspections and customer transportation. Takes thorough approach to cleaning and maintaining properties. Reliable and hardworking with a passion for furthering Honda's mission.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Porter
Columbia Gorge Honda
08.2023 - Current
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Developed strong industry knowledge and kept current with best practices through continuous learning, attending training sessions, and staying informed of the latest trends.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
Quick Lube Technician
Columbia Gorge Toyota
09.2022 - 08.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Checked fluids, tires, brakes, and other systems as part of the 27 point inspection.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Contributed to positive team morale by communicating effectively with coworkers and demonstrating an upbeat attitude throughout the workday.
- Recommended additional services based on vehicle inspection findings, helping customers stay proactive about their car care needs.
- Displayed excellent problem-solving skills when faced with unforeseen challenges during service appointments.
Automotive Service Writer
Columbia Gorge Toyota
06.2022 - 09.2022
- Advised management members on customer issues or mechanical repair problems.
- Assisted in developing promotional strategies for automotive services offered by dealership, effectively increasing awareness among potential customers.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
- Answered service department phone and responded promptly to questions and messages.
Waitress Supervisor
Pho Sai Gon
01.2022 - 06.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
The Dalles High School
The Dalles, OR06.2022
Skills
- Quick Learner
- Strong Work Ethic
- Safe Driving
- Goal-Oriented
- Proactive Approach
- Customer Engagement
- Cleanliness
- Up-selling techniques
- Vehicle maintenance knowledge
- Efficient scheduling
- Cross-Functional Teamwork
- Service-focused mindset
Certification
- Certified Maintenance Technician, Columbia Gorge Toyota
Languages
Spanish
Native or Bilingual
Timeline
Service Porter
Columbia Gorge Honda
08.2023 - Current
Quick Lube Technician
Columbia Gorge Toyota
09.2022 - 08.2023
Automotive Service Writer
Columbia Gorge Toyota
06.2022 - 09.2022
Waitress Supervisor
Pho Sai Gon
01.2022 - 06.2022
High School Diploma -
The Dalles High School
- Certified Maintenance Technician, Columbia Gorge Toyota
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