Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carolina Robertson-Perez

Pickerington

Summary

Results-driven achiever with proven success in improving team productivity and customer satisfaction across multiple roles. Combining strong problem-solving abilities with exceptional interpersonal skills to drive continuous improvement and achieve organizational goals. Known for precise attention to detail and consistent delivery of exceptional outcomes.

Overview

7
7
years of professional experience

Work History

Bartender

Robey's Pub
04.2025 - Current
  • Mixed and served both alcohol and non-alcoholic drinks for customers by following standard recipes.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide an enjoyable bar experience.
  • Checked identification cards for proof of age prior to serving alcoholic beverages.
  • Ensured proper sanitization of bar area, glassware, utensils, and equipment.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.

Team Leader - Sergeant

United States Army National Guard
01.2019 - 06.2025
  • Set up service for customers by installing, connecting, testing, or adjusting equipment.
  • Assisted in the design and implementation of new cable system installations based on client requirements.
  • Implemented effective communication strategies to foster collaboration and improve team productivity.
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
  • Successfully managed multiple projects simultaneously, ensuring timely delivery.
  • Utilized specialized tools and equipment to install, terminate, splice, and test various types of cables.
  • Understand weapon systems and combat environments.
  • Participate in military drills to improve readiness and training.
  • Troubleshoot underground communication lines to restore power service.
  • Performed site surveys to determine the best placement of cables and equipment.
  • Ensured compliance with industry standards and regulations during installation and maintenance processes.
  • Provided technical support to clients during installation and maintenance processes, resolving issues promptly and effectively.
  • Maintained accurate documentation of work performed, including inventory of materials needed for installations and maintenance tasks.
  • Led training sessions for junior technicians on proper installation techniques improving overall team productivity.

Mental Health Specialist

Nationwide Children's Hospital
01.2022 - 01.2022
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Guided patients in developing skills or strategies for dealing with problems.
  • Maintained confidentiality of records relating to clients' treatment.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or their relationships.
  • Monitored clients' progress and modified treatment plans accordingly.
  • Managed high paced events effectively while prioritizing urgent cases that required immediate attention.
  • Enhanced client wellbeing with supervised recreational activities.
  • Maintained detailed records of client sessions and progress notes.

Bartender And Server

Horvaths Harbor
01.2021 - 01.2022
  • Prepared cocktails for customers using exact recipes combined with personal aesthetic.
  • Verified customer age prior to serving alcohol.
  • Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.
  • Provided exceptional customer service to patrons, ensuring memorable dining experience.
  • Utilized POS systems efficiently for order processing and payment.
  • Developed rapport with customers through friendly conversation and attentiveness to their needs.
  • Complied with strict sanitation standards for equipment, surfaces and glassware.
  • Maintained clean and organized bar area, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure accurate food order delivery for optimal guest satisfaction.
  • Dealt with customer complaints promptly according to company policies.
  • Contributed ideas for marketing and promotional activities, enhancing brand visibility.
  • Monitored customers for excessive consumption and cut off service, if necessary.
  • Took accurate food and drink orders from patrons utilizing POS system.

Take-Out Specialist

Chipotle
01.2018 - 01.2019
  • Prepared and assembled food items according to Chipotle's recipes and quality standards.
  • Successfully resolved customer complaints or concerns promptly and professionally.
  • Provided exceptional customer service by greeting customers, taking orders, and answering questions about menu items.
  • Collaborated with team members to ensure smooth operations during peak hours, effectively managing high volume of orders.
  • Assisted in training new crew members on company policies, procedures, and food preparation techniques.
  • Followed all food safety guidelines to prevent cross-contamination and maintain the highest level of cleanliness in food preparation areas.
  • Demonstrated ability to handle high-pressure situations calmly while maintaining a friendly demeanor.
  • Proactively restocked ingredients during slow periods to ensure availability during busy times.

Education

Bachelor of Arts (B.A.) - Psychology

The Ohio State University
Columbus, Ohio
08.2023

Completion: Advanced Individual Training - 25L, Cable Systems

Fort Gordon
07.2020

Skills

  • Detail-Oriented
  • Customer Service
  • Customer satisfaction
  • Professional demeanor
  • Problem-solving aptitude
  • Interpersonal communication
  • Multitasking capacity
  • Engaging personality
  • Workflow optimization

Accomplishments

  • Army Achievement Medal (2)
  • Army Commendation Medal

Timeline

Bartender

Robey's Pub
04.2025 - Current

Mental Health Specialist

Nationwide Children's Hospital
01.2022 - 01.2022

Bartender And Server

Horvaths Harbor
01.2021 - 01.2022

Team Leader - Sergeant

United States Army National Guard
01.2019 - 06.2025

Take-Out Specialist

Chipotle
01.2018 - 01.2019

Completion: Advanced Individual Training - 25L, Cable Systems

Fort Gordon

Bachelor of Arts (B.A.) - Psychology

The Ohio State University

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