Carolina Rodriguez

RESPONSIBILITIES

• Processing member transactions.
• Keep clean the Area.
• Assist to the Members all the times when they need it.
• Front End Assistant when needed.
• Self Check Out Assistant.
• Support All Front End Programs
• Operated register system to process new purchases, item returns, and merchandise exchanges.

• Merchandise Returns Audits
• Customer Service
• Assisting Cashiers with voids, overrides ,and or price changes
• Up holding safety
• Helping Members with merchandise questions and concerns
• Opening and Closing Registers/ Paper work
• Accommodating Employee breaks and lunches when they needed to go
• Made smooth flow of members through the lines directing them to cashiers
• Checking Cart Crews
• Also cashier and assistant cashier (when needed)
• Retrieving Members high value items after they purchase in self checkout or with a cashier (MPU)
• Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
• Created sales reports for management staff, using data from reports to create sales forecasts.
• Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
• Built highly productive teams through team building, clear communication and ongoing coaching.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Helped patients complete necessary medical forms and documentation.
• Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Completed patient referrals to other medical specialists.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

RESPONSIBILITIES

• Run all decisions in Photo Lab.
• Do the Inventory every year.
• Training the new employees (Technician)
• Do Orders ( Pictures, Canvas, Photo Albums, customize Posters, Metal Panel, Ornaments, etc).
• Stationary Cards, Banners, Cubes, business card, labels, etc.
• Customer Service (Photo, Pharmacy, Floor, Cosmetics, everywhere).
• Front Cashier, Pharmacy Cashier.
• Return/Refund.
• Do Reset at any department.
• General Inventory, Smart Count, Scan Outs, Order, Order Review, Price Verified, Expiration Date Products(review).
• Print and Hang up Tags every week/monthly
• Markdown, Clearance
• Receiving/Setting Up Warehouse.
• Stocking in the Sales Floor.
• Receiving orders from vendors.
• Wester Union Customer Service.
• FEDEX Customer Service.

ACHIEVEMENTS

• Photo Department was the number one in the entire District, and I was recognized for this.
• Get a lot of experience in Pharmacy.
• Was recognized for the Excellent Customer Service.
• Manny times Store Manager offer me Shift Leader and Assistant Manager Position.
• Photo Lab was my responsibility for manny years, but I learned everything about how to run the Store.
• Run Wet Lab and Dry Lab

RESPONSABILITIES

• Just doing sales at all times
• Organize and clean up my department (INC brand) and Fitting room.
• Customer Assistant (personalized).
• Outstanding Customer Service.
• Stocking on Sales Floor (Women Cloth)

ACHIEVEMENTS

• Sales Increased.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.