Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carolina Rodriguez

Houston,TX

Summary

Expert in healthcare regulations and phlebotomy equipment, achieving significant efficiency boosts and compliance excellence. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.

Overview

5
5
years of professional experience

Work History

Medical Office Receptionist

Urology San Antonio
09.2024 - 11.2024
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Reviewed and sent medical records to other physicians upon request.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
  • Sending and receiving PCP referrals.

Donor Floor Supervisor

Octapharma Plasma Center
03.2022 - 04.2024
  • Assisted management team in developing strategies for improving overall donor experience and increasing retention rates.
  • Oversaw donor screening process, ensuring accurate information collection and adherence to regulations.
  • Oversaw operation and maintenance of automated plasmapheresis machines.
  • Improved efficiency on the donor floor by streamlining processes and implementing time-saving strategies.
  • Managed daily operations to ensure a safe and clean environment for donors and staff members.
  • Trained new employees in proper procedures, resulting in increased productivity and reduced errors.
  • Supervised and performed venipuncture and plasma collection.
  • Supervised a team of technicians, providing guidance and support to enhance performance levels across the board.
  • Maintained compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines.

Customer Service Representative

PFS Center
07.2021 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Ambulatory Service Representative II

Kelsey-Seybold
03.2020 - 07.2021
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Proactively identified areas for process improvement within ambulatory services operations, suggesting solutions for increased effectiveness.
  • Ensured accurate patient records by diligently updating demographic and insurance information in the system.
  • Increased front office efficiency by organizing supplies, maintaining clean workspaces, and monitoring inventory levels.
  • Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
  • Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Collecting any copayments or deductibles if needed before the appointment.
  • Greeted and assisted patients with check-in procedures.

Education

High School Diploma -

Crystal City High School
Crystal City, TX
06.2013

Skills

  • Technical knowledge
  • Donor Relations
  • Healthcare regulations
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Staff Scheduling
  • Data Entry
  • Phlebotomy Equipment Familiarity
  • Donor Phlebotomy Technician
  • Front desk operations
  • Healthcare experience
  • Customer service background
  • Electronic charting
  • Patient scheduling
  • Managing patient records
  • Insurance verification
  • Insurance billing procedures

Accomplishments

  • Supervised team of 30 staff members.
  • Moved from a Receptionist to Donor Floor Supervisor within 1 Year.

Timeline

Medical Office Receptionist

Urology San Antonio
09.2024 - 11.2024

Donor Floor Supervisor

Octapharma Plasma Center
03.2022 - 04.2024

Customer Service Representative

PFS Center
07.2021 - 01.2022

Ambulatory Service Representative II

Kelsey-Seybold
03.2020 - 07.2021

High School Diploma -

Crystal City High School

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Carolina Rodriguez