Carolina Rosas
Ramona,CA
Summary
Dedicated professional with proven experience in customer service and elderly care, notably Sustainer Home Care. Excelled in building relationships and promoting customer loyalty through exceptional service and empathy. Skilled in multitasking, organization, and compassionate care, ensuring high levels of satisfaction and well-being for clients and customers alike.
Overview
14
14
years of professional experience
Work History
Cashier
Seven Eleven
11.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Caregiver
Sustainer Home Care
02.2021 - 05.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
Caregiver
The Last Resort
01.2011 - 11.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
No Graduate -
Ramona High School
Ramona, CASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Multitasking and Organization
- Personal Hygiene Assistance
- Basic Housekeeping
- Housekeeping
- Strong Ethics
- Meal Preparation
- Relationship Building
- Compassionate Care
- Verbal and written communication skills
- Dementia Care
- Medication and Appointment Reminders
- Alzheimer's Care
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Cashier
Seven Eleven
11.2023 - 07.2024
Caregiver
Sustainer Home Care
02.2021 - 05.2023
Caregiver
The Last Resort
01.2011 - 11.2014
No Graduate -
Ramona High School
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