Carolina Sanchez
Los Angeles,CA
Summary
Driven to excel, I leveraged operational efficiency and leadership at G&M Oil INC., fostering a team that surpassed sales goals through strategic planning and exceptional customer service management. My expertise in store operations and talent for relationship building catalyzed significant improvements in service delivery and operational productivity.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager of Operations
G&M Oil INC.
11.2023 - 05.2024
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
Cashier Team Lead
YumYum
08.2022 - 11.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Diploma -
Conalep
Guanajuato Mexico 06.2012
Skills
- Operational Efficiency
- Scheduling Coordination
- Store maintenance
- Customer Service
- Problem-Solving
- Customer Service and Engagement
- Time Management
- Customer experience
- Attention to Detail
- Customer Service Management
- Store operations
- Relationship building and management
- Customer Relations
- Team Building and Leadership
- POS systems operations
- Flexible Schedule
- Team Management
- Store Organization
- Store Opening and Closing
Timeline
Assistant Store Manager of Operations
G&M Oil INC.
11.2023 - 05.2024
Cashier Team Lead
YumYum
08.2022 - 11.2023
High School Diploma -
Conalep
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