Summary
Overview
Work History
Education
Skills
References
Timeline
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Carolina Sardina

Carolina Sardina

Miami,Florida

Summary

Goal oriented individual with strong communication and interpersonal skills with many years of experience. Extremely detailed oriented, organized and able to learn quickly, while working in a fast paced environment. Excellent customer service skills with a welcoming attitude, ambitious and enjoy challenges that are thrown my way.

Overview

10
10
years of professional experience

Work History

Service Bartender

Doc B's
07.2024 - Current
  • Reduced wait times by quickly and accurately preparing orders, delivering a seamless experience for customers.
  • Enhanced customer satisfaction by providing personalized drink recommendations based on individual preferences.
  • Contributed to a positive team atmosphere through clear communication and cooperation with fellow bartenders and servers.

Server

Boatyard
02.2022 - 01.2023
  • Quickly developed relationships with customers, and maintained positivity while servicing 6-7 tables per shift
  • Maintained a clean and organized dining area which results in less customer complaints
  • Maintained knowledge of all menu items, wines and specials
  • Anticipate guest needs and respond urgently to guest concerns and requests
  • Assisted other servers and team members when necessary resulting in a seamless guest flow throughout the restaurant

Patient Coordinator

Dr. Adam Rubinstein Plastic Surgeon
12.2018 - 12.2021
  • Be able to give the patient more information about the clinic and the different procedures that we offer
  • Answer incoming telephone calls; operate multi-line telephone system
  • Using the telephone to generate leads, make sales, or gather marketing information
  • Schedule appointments for new patients as well as recuperate old patients to come in and meet with the doctor
  • Be able to provide conversation and great customer service

Guest Services/ Cocktail Waitress

E11EVEN
03.2019 - 06.2021
  • Helped team members regularly, jumping in to take on extra work and back up busy servers
  • Made drinks expertly, controlling pours and maintaining proper ratios of alcohol and non-alcoholic ingredients
  • Stayed on top of customer needs and open tabs, tracking orders and processing accurate payments
  • Cleared cups and trash regularly in between preparing limes, snacks and glasses for new guests
  • Boosted totals by cross-selling food and beverage items to bar customers

Dispensing Optician/ Customer Service

Site 4 Sight
01.2015 - 05.2017
  • Prepared accurate work orders for labs with information on prescriptions, lens types and special coatings required
  • Encouraged customers' purchases by maintaining clean and orderly displays
  • Managed office administrative, optical and disposable supplies
  • Helped customers meet eyewear needs by delivering best possible solutions
  • Totaled invoices and filed dispensed orders daily through medical system
  • Provided expert eyewear recommendations based on prescriptions, client vocations and personal needs

Education

High School Diploma -

Broward College

Skills

  • Problem solving
  • Team Player
  • Planning and organizing
  • Customer Service
  • Patience and Empathy
  • Reliability and punctuality

References

  • Peter James Campbell, Vice President of Governmental Affairs, 305-407-0995
  • Douglas Amber, Manager at Boatyard, 248-907-4550

Timeline

Service Bartender

Doc B's
07.2024 - Current

Server

Boatyard
02.2022 - 01.2023

Guest Services/ Cocktail Waitress

E11EVEN
03.2019 - 06.2021

Patient Coordinator

Dr. Adam Rubinstein Plastic Surgeon
12.2018 - 12.2021

Dispensing Optician/ Customer Service

Site 4 Sight
01.2015 - 05.2017

High School Diploma -

Broward College

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Carolina Sardina