Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Professional Development
Timeline
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Carolina Schwalm Battastini

Glendale,AZ

Summary

Customer-centric Escalation Specialist with Workday Application and Excel skills, including data validation and pivot tables. Skilled in creating training documents and fostering trust with diverse populations. Excels at coordinating high-priority incidents analytically. Passionate about driving continuous improvements through training materials. Ready to bring HR solutions expertise to Intel Corporation.

Overview

9
9
years of professional experience

Work History

Business Continuity Analyst

Amazon
07.2023 - Current
  • Company Overview: Global Security Operations/Amazon
  • Demonstrated strong crisis management skills by accurately assessing situations and coordinating swift response to high-risk incidents including robbery, kidnapping, and fatality calls
  • Dove deep into investigations of complex security incidents by personally utilizing a variety of tools and techniques to uncover root causes
  • Researched user pain points and created customized how-to's, quick reference guides, and training documents to address knowledge gaps
  • Provide hands-on guidance on how to use our tools effectively and explain our standard operating procedures (SOP) to ensure they are set up for success in their role
  • Created user friendly training/demonstration documents to enhance tool utilization
  • Global Security Operations/Amazon

Talent Acquisition Assistant - HR Support

Grand Canyon University
Phoenix, Arizona
03.2023 - 07.2023
  • Screened and evaluated 900+ candidates in Workday Application per month to identify qualified applicants for 40+ open positions
  • Represented company at 6 campus recruitment events and job fairs, promoting brand awareness to attract top talents
  • Managed incoming application volume of 50+ emails/inquiries per day, facilitating communication between recruiters and candidates
  • Coordinated interview scheduling, and conducted 45+ phone screens/per month to evaluate fit
  • Partnered with recruiting team to drive hiring initiatives, attending daily meetings to review priorities and recruitment pipeline

Junior Counselor - Admissions Support Position

Grand Canyon University
Phoenix, Arizona
09.2022 - 02.2023
  • Supported various recruitment campaigns by assisting with lead generation, appointment setting, data tracking in CRM, and event coordination
  • Developed trusted advisor relationships with 300+ prospective students and parents through consultative phone calls addressing individual needs for program fit, admissions, financial aid, and career outcomes after graduation
  • Conducted outbound calls to qualify and educate 100+ current students on fit for Master’s programs

Research Assistant

Pontifical Catholic University of Rio Grande do Sul
05.2016 - 01.2018
  • Company Overview: Brazil
  • Worked Provided business operations support for PUCRS Social Incubator initiative aimed at launching scalable startups with positive community impact
  • Led primary data collection efforts including designing surveys, interview protocols, and focus group guides to study regional entrepreneurial ecosystem
  • Conducted interviews with founders of seed-stage social ventures to identify key challenges in areas of capital access, talent recruitment, and expansion
  • Authored executive summaries and presentations to convey key insights to stakeholders on startup founder sentiment, funding landscapes
  • Brazil

Education

MBA - Masters of Business Administration

Grand Canyon University
AZ
09.2023

Business Administration (BA) -

Pontifical Catholic University of Rio Grande do Sul
Brazil
12.2018

Skills

  • Training Documentation
  • Campaigns Coordination
  • Crisis Management
  • Process Improvement
  • Recruiting & Admissions
  • Planning and Project Collaboration
  • Data Analytics and Research
  • Microsoft Office (Word, Excel, PowerPoint)
  • Cross-cultural communication

Volunteer Experience

Children’s Convalescent Hospital, Cape Town, 03/2018, Provided comfort and care to orphaned and abandoned children recovering from injuries and illnesses at a nonprofit hospital. Supported critical back-office functions including patient intake paperwork, coordinating appointment scheduling, organizing medical records, and tracking bed assignments.

Professional Development

English Proficiency for Graduate Studies, ASU, 06/2021

Timeline

Business Continuity Analyst

Amazon
07.2023 - Current

Talent Acquisition Assistant - HR Support

Grand Canyon University
03.2023 - 07.2023

Junior Counselor - Admissions Support Position

Grand Canyon University
09.2022 - 02.2023

Research Assistant

Pontifical Catholic University of Rio Grande do Sul
05.2016 - 01.2018

MBA - Masters of Business Administration

Grand Canyon University

Business Administration (BA) -

Pontifical Catholic University of Rio Grande do Sul

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Carolina Schwalm Battastini