Carolina Segura, LVN
Cypress
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Inpatient LVN
Houston Hospice
Houston
03.2025 - Current
- Provided compassionate direct patient care under RN supervision, adhering to professional scope of practice.
- Collaborated with interdisciplinary team members to implement comprehensive patient care plans, improving coordination and patient outcomes.
- Documented patient care activities and observations in clinical information system, communicating changes to team members.
- Educated patients and caregivers on treatment plans and symptom management, enhancing understanding of available support resources.
- Maintained compliance with policies regarding regulatory accreditation, infection control, and privacy standards.
- Executed tasks to streamline team operations, contributing to overall efficiency in patient care delivery.
- Supported organizational goals through commitment to professional and compassionate patient care.
Service Coordinator/LVN/LTSS Coordinator
United Healthcare Group
Sugarland
10.2021 - 03.2025
- Facilitated access to medically necessary services as primary liaison among members, healthcare providers, and community agencies.
- Conducted comprehensive assessments to identify healthcare needs and barriers to treatment.
- Assisted members in navigation of Medicare, Medicaid, and entitlement programs for timely healthcare access.
- Coordinated care among physicians, specialists, pharmacies, and community organizations to enhance patient outcomes.
- Educated patients and caregivers on available healthcare resources and treatment support services.
- Advocated for members facing coverage, transportation, medication access, and social determinants of health challenges.
- Maintained detailed documentation of patient interactions and care plans in compliance with regulations.
- Collaborated with multidisciplinary teams to drive quality improvement initiatives and enhance member satisfaction.
- Communicated effectively with clients to resolve inquiries and concerns promptly.
- Managed scheduling for appointments, optimizing provider availability and patient flow.
- Toggled between multiple systems and databases to look up information and update records.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
LVN Clinics
CHI Baylor St Luke's Hospital
Lufkin
09.2018 - 10.2021
- Applied nursing process to assess, plan, implement, and evaluate patient care coordination activities, improving patient outcomes.
- Collaborated with physicians and healthcare facilities to streamline patient services and follow-up care, enhancing continuity of care.
- Coordinated triage support, physician orders, scheduling, and patient communications to ensure timely and effective patient care.
- Maintained accurate clinical documentation and coordinated referrals to ensure seamless care transitions.
Lead Pharmacy Technician CPhT
Brookshire Brothers Pharmacy
Lufkin
06.2011 - 10.2018
- Assisted patients and providers with prescription processing, insurance coverage issues, and prior authorization requirements.
- Collaborated with healthcare providers and insurance carriers to facilitate timely medication access.
- Reviewed prescription documentation and reimbursement requirements to support appropriate medication utilization.
- Educated patients regarding medication access processes and pharmacy services.
- Maintained compliance with pharmacy regulations and quality assurance standards.
Education
Nursing School -
Galen College of Nursing
Houston, TX06-2026
Nursing School -
Angelina College
Lufkin, TX05-2017
Pharmacy School -
Angelina College
Lufkin, TX05-2011
Skills
- Clinical assessment
- Patient care coordination
- Medication management
- Patient eligibility review
- Patient intake management
- Post-discharge follow-up
- Care coordination
- Patient advocacy
- Care plan advocacy
- Treatment adherence support
- Pharmacy collaboration
- Medicaid navigation
- Patient financial counseling
- Clinical documentation
- Team-based care
- Healthcare communication
- Patient rapport building
Certifications And Licensure
- Texas Licensed Vocational Nurse (LVN)
- Basic Life Support (BLS)
- ADN/RN Candidate, 06/26
Professional Highlights
- More than 8 years of combined healthcare experience spanning nursing, care coordination, pharmacy operations, hospice, and insurance services.
- Extensive experience supporting Medicare and Medicaid populations.
- Strong background addressing barriers to care and improving patient access to healthcare resources.
- Bilingual English/Spanish healthcare professional serving diverse patient populations.
- ADN/RN Candidate with expected graduation June 2026.
Timeline
Inpatient LVN
Houston Hospice
03.2025 - Current
Service Coordinator/LVN/LTSS Coordinator
United Healthcare Group
10.2021 - 03.2025
LVN Clinics
CHI Baylor St Luke's Hospital
09.2018 - 10.2021
Lead Pharmacy Technician CPhT
Brookshire Brothers Pharmacy
06.2011 - 10.2018
Nursing School -
Galen College of Nursing
Nursing School -
Angelina College
Pharmacy School -
Angelina College