Carolina Sholl
Nashua
Summary
Dynamic leader with extensive experience at Peabody Properties, excelling in financial analysis and quality assurance. Proven track record of enhancing operational efficiency and achieving compliance across diverse portfolios. Adept at staff training and fostering strong client relations, driving significant improvements in property performance and resident satisfaction.
Overview
9
9
years of professional experience
Work History
Director of Quality Assurance & Portfolio Operations
Peabody Properties
06.2025 - Current
- Oversee portfolio of 47 properties with 1,900+ units ranging from PBS8, LIHTC, PBV, HOME, Market, Commercial, Condo
- Established performance goals and benchmarks, monitored achievements, and ensured adherence to disciplinary review policies, fostering accountability across the portfolio.
- Reviewed and approved operating and capital budgets, ensuring alignment with organizational financial objectives and resource allocation.
- Lead the transition of new properties into the Peabody portfolio, recommending the assignment of Regional, and working with other Vice Presidents as well as the Principals/Officers
- Conduct monthly site visits to each property and perform executive overview of all aspects of property operations
- Develop, lead, and refine the Quality Assurance program to align with organizational goals and regulatory mandates (LIHTC, HUD, Section 8, state/local affordable housing programs).
- Provide strategic direction for QA audits, risk assessments, and quality improvement initiatives across the portfolio.
- Serve as a subject matter expert on operational policies and procedures, ensuring company-wide adherence to internal policy and external applicable laws and guidelines.
- Developed and delivered training content on QA standards and internal protocols, enhancing knowledge and compliance among property staff and corporate teams.
Senior Portfolio Manager
Peabody Properties
06.2022 - 05.2025
- Analyze portfolio and strategically implement solutions to improve revenue stream, staff knowledge and standards
- Ensure properties stay in compliance with all regulatory agreements, Tenant Selection Plans, AHFMP, Fair Housing, State and Federal programs
- Managed fiscal and mid-year budget processes to ensure financial accuracy and accountability.
- Meet with Owners quarterly to discuss properties and current financial health or concerns
- Collaborated with intracompany departments to streamline procedures, supporting organizational growth.
- Identify, guide and mentor high performers to assist in their growth within organization
- Directly supervise 13 employees with a total staff of 40
- Oversee portfolio of 30 properties with 1,500+ units ranging from PBS8, LIHTC, PBV, HOME, Market, Commercial, Condo
Multi-Site Manager
Peabody Properties
09.2020 - 05.2022
- Managed Property Manager role while overseeing 3 additional properties with 6 staff
- Analyzed financial health of each location and provided actionable recommendations
- Oversaw budget process to ensure accuracy before presentation to 3rd Party Owners
- Trained new hires on the Peabody way for other portfolios within organization
- Served as Ambassador and managed 50 properties to assist with software issues.
- Identified opportunities to streamline policies and procedures within the organization
Property Manager
Peabody Properties
01.2019 - 08.2020
- Managed family PBS8 community of 70 units, enhancing tenant satisfaction and community engagement
- Accomplished financial objectives by collecting rents, processing AP, forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Tracked occupancy rates, achieving consistent tenant retention through proactive engagement strategies
- Addressed tenant inquiries and issues by enforcing occupancy rules and coordinating timely repairs with vendors.
- Assisted in refinance of property and major capital projects
Property Manager
Alliance Asset Management
07.2017 - 01.2019
- Oversaw 12 properties – 325 units ranging from LIHTC, PBS8, PBV, Market
- Supervised 6 employees across office and maintenance functions
- Collaborated with on-site team to achieve 85% occupancy and maintain unit turns under 5 days
- Negotiated vendor contracts to ensure compliance with budgetary constraints
- Maintained proper records of payments and personal documentation received
- Attended court hearings and provided testimony.
Education
Accredited Real Estate Manager – ARM -
IREM
01-2021
Certified Professional of Occupancy -CPO -
NEAHMA
01-2019
C3P -
Spectrum
01-2017
High School Diploma -
Nashua High School South
01-2009
Certified Property Manager - CPM -
IREM
Skills
- Quality assurance
- Financial Analysis
- Budgeting
- Budget preparation
- RealPage/Onesite/Financial Suite
- Process improvement
- Effective communication
- Leadership
- Stakeholder Engagement
- Time Management
- Deadline-driven
- Strategic Planning
- Project Coordination
- Operational Efficiency
- Problem solving
- Budget preparation
Personal Information
Title: Director of Portfolio Operations
Languages
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Director of Quality Assurance & Portfolio Operations
Peabody Properties
06.2025 - Current
Senior Portfolio Manager
Peabody Properties
06.2022 - 05.2025
Multi-Site Manager
Peabody Properties
09.2020 - 05.2022
Property Manager
Peabody Properties
01.2019 - 08.2020
Property Manager
Alliance Asset Management
07.2017 - 01.2019
Accredited Real Estate Manager – ARM -
IREM
Certified Professional of Occupancy -CPO -
NEAHMA
C3P -
Spectrum
High School Diploma -
Nashua High School South
Certified Property Manager - CPM -
IREM