Carolina Silveira Borges

Coordinated the issuance of airline tickets for Navy personnel returning to Brazil post-mission, ensuring compliance with the parameters set by the contracted company CNBW. Managed the issuance of service-related airline tickets for military personnel stationed in the USA, facilitating travel to and from their overseas headquarters. Oversaw the military personnel door-to-door service back to Brazil from bases in the United States. Administrated the payment of invoices for the transport of unaccompanied baggage for military personnel returning to Brazil from bases outside the United States, adhering to the tender and contract conditions specified by Expense Authorizing Officers.

Assist the Project Manager and/or Construction Manager in all phases and aspects of the project. Provide support to Field Staff. Manage RFIs (request for information) and RFPs (requests for proposals), submittals, outgoing/incoming documents, change orders, etc. Develop a project schedule tasks and deadlines. Resolve any issues and solve problems during the duration of each project. Effectively manage project scope by ensuring any changes to scope are documented and approved with the project change request forms. Track and report on project milestones and provide reports to management. Maintain project tracking spreadsheet.

Provided assistance to customers as they purchase the materials they need for a variety of building projects. Discussed features and benefits of products and services. Established rapport with new customers and nurtured relationships with long term customers. Coordinated delivery requests to ensure efficiency and customer satisfaction. Determined customers' needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job. Answered incoming phone calls and emails to assist customers in a timely manner. Accepted payment and applying it to the appropriate customer account. Arranged with the warehouse for customer product pickup.

Conducted English conversation and grammar classes for non-native speakers of all ages in small to medium-sized (15) group classes as well as in a one-to-one setting. Responsible for monitoring, evaluating and enhancing students' language progress through encouraging class participation and grading of homework and test scores, while providing constructive feedback. Administrative duties included class planning through the selection of appropriate instructional materials. Successfully completed periodical teacher training sessions and collaborated with other staff members to ensure the best student and customer experience.

Assisted Senior Architect on design detailing through the use of AutoCAD, the design and drafting software. Played an active role in all phases of the design and construction processes of multiple commercial and residential projects. Assisted clients throughout the projects, produced drawings, layouts and 3D models based on knowledge in architectural practices and procedures, building codes, federal, state and local regulations.