Carolina Solis
San Antonio, TX,TX
Summary
Proven Parent Support Specialist with a track record of optimizing family outcomes through comprehensive case management at Catholic Charities of San Antonio, Texas. Excels in mental health awareness and fostering family dynamics, significantly enhancing client satisfaction. Skilled in bilingual customer service, demonstrating exceptional empathy and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Parent Support Specialist
CATHOLIC CHARITIES OF SAN ANTONIO TEXAS
2023.07 - Current
- Administered assessments to determine the effectiveness of implemented interventions, making adjustments as needed to optimize outcomes.
- Developed comprehensive case management plans focused on addressing specific family needs and challenges.
- Established strong relationships with families, fostering open communication and trust.
- Teaches constructive behavior and social skills
- Teaches basic parenting skills
- Teaches realistic problem- soling behaviors and life skills.
- Reinforces positive behavior by providing healthy, positive incentives for residents and children.
- Provided crisis intervention services for families experiencing difficulties, connecting them with appropriate resources for ongoing support.
- Delivered culturally sensitive support services tailored to meet the unique needs of diverse families within the community.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Lead individualized and group counseling sessions with children and families.
Sortation Associate
Amazon
2018.05 - 2023.06
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
Customer Service Representative
Alorica
2014.01 - 2016.11
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
GED -
WESTSIDE EDUCATION CENTER
San Antonio, TX05.2002
Skills
Mental health awareness
Substance Abuse Knowledge
Self-Care Promotion
Educational Support
Family dynamics expertise
Parenting strategies
Client documentation
Family Support
Family services
Trauma Informed Care Framework
Languages
Spanish
Professional Working
Timeline
Parent Support Specialist
CATHOLIC CHARITIES OF SAN ANTONIO TEXAS
2023.07 - Current
Sortation Associate
Amazon
2018.05 - 2023.06
Customer Service Representative
Alorica
2014.01 - 2016.11
GED -
WESTSIDE EDUCATION CENTER
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