Carolina Sotomayor
Jupiter,FL
Summary
Bilingual experienced student with solid background in food service, customer service, and medical reception.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess/Backserver
Evo Italian
Jupiter , FL
08.2023 - 12.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals for take-out orders.
- Coordinated seating chart to ensure the maximum amount of guest could be served.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems and addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
Clinical Research Assistant/Recruiter Intern
Metabolic Research Institute
West Palm Beach, FL
05.2022 - 08.2022
- Performed data entry for all ongoing research protocols (30+).
- Assisted in recruiting potential candidates for all upcoming clinical trials.
- Resolved and directed any incoming calls while providing knowledge for all on going trials to candidates.
- Conducted telephone or in-person questionnaires.
- Managed informed consent forms, personal waivers and other critical paperwork.
- Notated participant contact information and other important data.
Administrative Assistant and Office Manager
Plush House Inc.
Jupiter, FL
05.2020 - 09.2021
- Consult with customers to determine the best way to resolve any installation or merchandise quality issues.
- Coordinated with contractors, designers, clients and installers to drive job success.
- Expertly sourced fabrics and window treatment needs to meet customers' expectations and budgets.
- Visited home sites when necessary to assess and fulfill customer needs.
- Estimated material requirements and costs to present design to client for approval. Requesting payment upon contract signature before moving forward with projects.
- Entering all payments into QuickBooks.
- Tracked and submitted employee timesheets to prepare for payroll processing. Coordinated payroll and payment of all subcontractors.
- Inventoried and ordered supplies for office as well as all clients.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Office Intern, Shadowing Student, and Medical Secretary
Pediatric Endocrine and Metabolic Center of Florida
Port Saint Lucie, FL
02.2021 - 08.2021
- Shadowing the Doctor, learning about pediatric endocrine and metabolic diagnoses firsthand.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Operating the patient portal on EclinicalWorks by scheduling patients, answering and redirecting phone calls
- Requesting insurance authentications, processing payments, doctor prior authorizations and referrals
- Conducted patient intake interviews to collect medical information and insurance details.
- Coordinating and scheduling the distribution of the covid-19 vaccination.
Student Shadowing
Paley Orthopedic and Spine Institute
West Palm Beach, FL
02.2021 - 04.2021
- Shadowed the physical therapy wing at Saint Mary's Hospital, learning about various patient disabilities.
- Learned how to communicate with patients and the physical therapist in a group environment.
- Applied clinical safety procedures to protect patients and staff.
- Balanced school with extracurricular activities and built social connections for personal and professional growth.
Customer Service Intern
Interiors by Laura
Jupiter, FL
12.2019 - 01.2020
- Answer 25+ incoming phone calls a day, organize filing systems, coordinate appointments for 7 designers and installers.
- Assist customers in the showroom with all their design needs.
- Consult with clients to determine the best method to resolve any service and installation issues.
- Inform clients about billing procedures and processed payments.
Assistant Tennis Coach
Atlantic Coast Tennis Academy
Jupiter, FL
06.2016 - 08.2019
- Supervise campers between age 4-15 at all time including while on tennis courts and swimming pool
- Ensure that the campers were returned to their parents at the end of the day
- Develop and organize events, games, group activities, and provide tennis instructions and drills to campers
- Maintain safety of training, individual exercises, and equipment usage
- Check equipment and monitor common areas to ensure neatness, organization, and safety procedures.
Customer Service Associate
Sweeties Ice Cream and More
BackserverHobe Sound, FL
- Greet customers, manage store inventory, stock, cashier, answer the phone, maintain a clean work area, open and close up the store, and cashier balancing
- Deliver fast, friendly, and knowledgeable service
- Inform customers on special pricing opportunities and offerings
- Share detailed information regarding ice cream options to help customers make decisions, addressing any dietary/allergy concerns.
Education
Biomedical Sciences B.S. -
University of Central Florida
true12.2023
Diplomat Recipient -
South Fork High School
05.2019
Skills
- Bilingual (English/Spanish)
- Order Management
- Guest Engagement/Seating
- Billing Support
- Database Administration
- Patient Scheduling
- Office Reception
- Insurance Verification
- Customer Service
- Operations Management
- Office Management
- Supply Management
- Data Entry
- Credit and Collections
- Call Handling
Certification
- IB Diploma Recipient
- Florida Academic Scholars Award Recipient (Bright Futures)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Hostess/Backserver
Evo Italian
08.2023 - 12.2023
Clinical Research Assistant/Recruiter Intern
Metabolic Research Institute
05.2022 - 08.2022
Office Intern, Shadowing Student, and Medical Secretary
Pediatric Endocrine and Metabolic Center of Florida
02.2021 - 08.2021
Student Shadowing
Paley Orthopedic and Spine Institute
02.2021 - 04.2021
Administrative Assistant and Office Manager
Plush House Inc.
05.2020 - 09.2021
Customer Service Intern
Interiors by Laura
12.2019 - 01.2020
Assistant Tennis Coach
Atlantic Coast Tennis Academy
06.2016 - 08.2019
Customer Service Associate
Sweeties Ice Cream and More
Biomedical Sciences B.S. -
University of Central Florida
Diplomat Recipient -
South Fork High School
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