Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Carolina Suarez

Branch Manager

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

18
18
years of professional experience

Work History

Branch Manager

Sparx Logistics
08.2024 - Current
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Reduced operational costs by identifying inefficiencies in current pricing systems and processes.
  • Negotiated contracts with suppliers/vendors for cost-effective procurement, reducing operational expenses.
  • Analyzed customer data to develop targeted pricing strategies for improved customer satisfaction and revenue growth.
  • Represented the Miami branch at marketing events, actively networking to forge new connections and expand business opportunities for continued branch growth.

LATAM Ops Manager Imports and Exports

DB Schenker
01.2021 - 02.2024
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Ocean Export Supervisor / LATAM Ops Supervisor

DB Schenker
08.2018 - 01.2021
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.

Senior Financial Analyst / Ocean Export Supervisor

DB Schenker
10.2016 - 08.2018
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Reviewed financial reports and streamlined operations to increase productivity and company profits.
  • Determined pricing, margins and risk factors for active and proposed projects.
  • Collaborated to develop and maintain targeted profit plans to sustain growth.
  • Monitored workflow to improve employee time management and increase productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Educated staff on organizational mission and goals to help employees achieve success.

Operations Supervisor

DB Schenker
03.2008 - 10.2016
  • Organized training programs for staff members to enhance their skills in logistics management concepts and practices.
  • Conducted detailed analyses of logistical data to identify trends, forecast demand, and make informed decisions on resource allocation strategies.
  • Increased operational performance, implementing cost-saving measures in logistics processes.
  • Managed a team of logistics professionals to ensure seamless coordination between departments and vendors.
  • Collaborated with customs brokers to facilitate the clearance of import shipments in a timely manner.
  • Collaborated with cross-functional teams to optimize delivery routes, resulting in faster transit times.
  • Supervise the operations of air/ocean/imports and exports on a daily basis to make sure my team is well trained at all times.
  • Support and back up the brokerage team when ever needed.
  • Fully hands on for all departments within DB Schenker. Working side by side with all branches and agents.

Ocean Export Specialist

DB Schenker
06.2007 - 03.2008
  • Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
  • Followed requirements and regulations for dangerous goods handling.
  • Verified shipments against documents to maintain accuracy.
  • Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
  • Compared shipments and documents against booking request and booking confirmation to identify any differences.
  • Calculated weight, volume or cost of goods to be moved.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Stayed on top of shipment locations and current status to update offices and customers.

Education

Associate of Arts - Business

Miami Dade College
Miami, FL
05.2001 -

High School Diploma -

Southwest Miami Senior High School
Miami, FL
05.2001 -

Skills

Branch Operations Management

Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Branch Manager

Sparx Logistics
08.2024 - Current

LATAM Ops Manager Imports and Exports

DB Schenker
01.2021 - 02.2024

Ocean Export Supervisor / LATAM Ops Supervisor

DB Schenker
08.2018 - 01.2021

Senior Financial Analyst / Ocean Export Supervisor

DB Schenker
10.2016 - 08.2018

Operations Supervisor

DB Schenker
03.2008 - 10.2016

Ocean Export Specialist

DB Schenker
06.2007 - 03.2008

Associate of Arts - Business

Miami Dade College
05.2001 -

High School Diploma -

Southwest Miami Senior High School
05.2001 -

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Carolina SuarezBranch Manager