Carolina Suquilanda
East Windsor,NJ
Summary
Professional with strong expertise in front-desk operations and patient interaction, prepared for this role. Skilled in managing medical records, scheduling appointments, and handling patient inquiries with efficiency and care. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering results while maintaining positive and organized environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Advocare Heal and Care Pediatrics
02.2023 - Current
- Managed patient scheduling and appointment coordination efficiently.
- Assisted healthcare providers with patient exams and procedures.
- Maintained accurate medical records and documentation compliance.
- Facilitated communication between patients and medical staff effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Patient Care Technician
RWJ University Hospital Hamilton
10.2020 - 02.2023
- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Monitored vital signs and recorded patient data for healthcare team review.
- Maintained accurate documentation of patient interactions and care provided.
- Advocated for patients' needs, fostering positive relationships between patients and healthcare providers.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Hightstown High School
Hightstown, NJ06-2020
Certificate - Pre-Nursing
Mercer County Technical Schools Assunpink Center
Trenton, NJ06-2020
Skills
- Medical office procedures
- Initiative-taking
- Patient check-in and check-out
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
- Telephone etiquette
- Teamwork and collaboration
- CPR certified
Certification
- American Heart Association Basic Life Support(BLS)
- New Jersey State Seal of Biliteracy
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Advocare Heal and Care Pediatrics
02.2023 - Current
Patient Care Technician
RWJ University Hospital Hamilton
10.2020 - 02.2023
High School Diploma -
Hightstown High School
Certificate - Pre-Nursing
Mercer County Technical Schools Assunpink Center