Carolina Tapia
New York,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Operations Manager
Jay Suites
12.2016 - Current
- Create Monthly Billing reports
- Meeting coordinator
- Inventory control manager
- Interviewing and training potential/ new employees
- Overseeing 67 office suites
- Assisting in company expansion projects
- Track/ manage the Company's Website
- Sort and distribute mail
- Maintain the office condition and arrange necessary repairs
- Partner with HR to update and maintain office policies as necessary
- Assist in the onboarding process for new hires
- Handle customer inquiries and complaints
- Attending meetings with senior management
Office Manager
Manhattan Center for Dermatology
05.2010 - 12.2016
- Providing administrative assistance to staff members, including managing correspondence, scheduling appointments, and organizing meetings.
- Assembly/upkeep of incoming/current patient records
- Overseeing office operations, such as managing office supplies, equipment, and facilities, to ensure a well-functioning and productive work environment.
- Collaborating with various departments and staff members to facilitate effective communication, coordination, and teamwork within the office.
- Supporting the professional growth of office staff by organizing training sessions, providing guidance, and fostering a positive work culture.
Home Care Coordinator
Amazing Home Care
09.2008 - 03.2010
- Individualized home care patient plan coordinator
- Provided client status updates to both physicians and family members
- Overseer of medical attendant performance
- Patient and home care aid Data input
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
Education
Associate of Arts -
Nyack College
Nyack, NYSkills
- Client Documentation Processing
- Account Management
- Microsoft Applications (Word, Excel, Teams)
- EPIC
- Cisco
- Management Systems
- Multitasking Proficiency
- Data Entry
- Customer Service and Assistance
- HR Support
Timeline
Operations Manager
Jay Suites
12.2016 - Current
Office Manager
Manhattan Center for Dermatology
05.2010 - 12.2016
Home Care Coordinator
Amazing Home Care
09.2008 - 03.2010
Associate of Arts -
Nyack College
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