Carolina Tavarez-Lopez
Sanford,FL
Summary
Business Office Specialist with extensive experience at Aspire Health Partners, Inc., specializing in insurance verification and patient scheduling. Demonstrated ability to train staff and improve team collaboration, resulting in enhanced compliance and service quality. Recognized for strong attention to detail and effective multitasking in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Business Office Specialist
Aspire Health Partners, Inc.
Orlando, USA
04.2019 - Current
- Verified patient demographics and insurance coverage for accuracy and completeness.
- Coordinated and scheduled patient appointments for multiple departments.
- Managed sensitive patient information and ensured compliance with HIPAA regulations.
- Trained new staff members on office protocols and software systems.
- Facilitated communication between patients and healthcare providers to resolve issues.
- Handled multiple complex tasks simultaneously by setting priorities and meeting deadlines.
- Assisted the clients with SAMH financial applications.
- reconciled
- Created, utilized, and updated variety of databases and spreadsheets for reference utilizing Microsoft Word and Excel.
- Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds.
Professional Commercial Cleaner
Kellermeyer Bergensons Services
Altamonte Springs, Florida
02.2018 - 03.2019
- Conducted thorough cleaning of offices, lobbies, and restrooms to maintain a sanitary environment.
- Managed waste disposal procedures, ensuring compliance with local regulations and safety standards.
- Operated industrial cleaning equipment, such as vacuums and buffers, to clean carpets and hard surface floors.
- Trained new staff on cleaning procedures and safety protocols to enhance overall team performance.
- Responded promptly to emergency cleaning requests, ensuring minimal disruption to operations.
Call Center Representative
Home Makeover Systems
Longwood , FL
04.2017 - 01.2018
- Made outbound sales calls to potential customers to promote products and services.
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed new leads each day at or above quotas.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
Education
High School Diploma -
Lake Howell High School
Winter Park, FL01-2015
Trade - Cosmetology
Paul Mitchell The School
Oviedo, FLSome College (No Degree) -
Seminole State College
Oviedo, FLSkills
- Insurance verification
- Patient scheduling
- Financial assistance
- Multitasking Abilities
- Attention to detail
- Data entry expertise
- Team collaboration
- Adaptability
Timeline
Business Office Specialist
Aspire Health Partners, Inc.
04.2019 - Current
Professional Commercial Cleaner
Kellermeyer Bergensons Services
02.2018 - 03.2019
Call Center Representative
Home Makeover Systems
04.2017 - 01.2018
High School Diploma -
Lake Howell High School
Trade - Cosmetology
Paul Mitchell The School
Some College (No Degree) -
Seminole State College