Hi, I’m
Carolina Torres
Chicago,IL
Overview
5
years of professional experience
Summary
Resourceful and problem-solving professional with 3+ years of experience in project management and organizing individual and team projects. Experienced in HR software/platforms and quick to learn new technologies. Analyzed and resolved over 1000 help desk issues with the Talent Management System over a 2-month period, ensuring organizational compliance and successful completion of staff performance reviews. A reliable team player with strong leadership skills, seeking to leverage expertise as a Human Resources Business Partner.
Skills
- Performance Management
- Strategy Execution
- Change Management
- Conflict Resolution
- Employment Law
- Problem-Solving
- Diversity and Inclusion
- Process Improvement
- Strategic Planning
- Workplace Culture
- Talent Management
- HR Compliance
- HR Analytics
- HR Metrics
Work History
UI Health Human Resources
Program Assistant
05.2023 - 11.2023
Job overview
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Researched topics and developed presentations for the director of Organizational Development for proposals and programing.
- Built reports in the LMS and TMS system for compliance tracking.
- Coordinated logistics and activities for specific leader programs and events.
- Conducted research and analysis on industry best practices and emerging trends in organizational development for project needs.
- Assisted in creating and implementing employee engagement initiatives with onboarding checklists and other resources within EMPOWERS.
- Assisted in the development and implementation of diversity and inclusion educational programs for our instructional designs.
- Assisted in the development and delivery of leadership training sessions for UI Health leaders, focusing on building essential leadership skills and promoting a culture of teamwork and collaboration.
- Collaborate with multiple HR team to develop and implement a performance management system that aligns with organizational goals and promotes continuous improvement.
- Investigated, analyzed, and resolved over 1000 help desk issues with the Talent Management System over a 2-month period, using smart sheets for tracking ticket issue submission and ensuring organizational compliance and successful completion of staff performance reviews.
UI Health
Organizational Development Intern
05.2022 - 05.2023
Job overview
- Conducted research on industry best practices to support the creation of comprehensive organizational development strategies.
- Assessed the entire Learning management system content and aligned it with the correct SME, policy, and regulatory guidelines for compliance needs.
- Assisted in the management of all of UI Health's mandatory training and project management for the instructional design of new training requests.
- Assist in analyzing data and preparing reports on the effectiveness of organizational development initiatives to identify areas for improvement and make data-driven recommendations to UI Health's leadership team.
- Assist in scheduling meetings with SMEs for needs assessments of training/learning programs, meetings for the team with committees and for collaboration with other units on project needs. All scheduling for admin training for the implementation of a new LMS/TMS.
- Provided support in the development and execution of organizational change management strategies, including communication plans, training materials, and employee engagement initiatives, to ensure successful implementation of new programs and processes within UI Health.
UIC Department of Infectious Disease
COVID-19 Outbreak Response Team
01.2022 - 05.2022
Job overview
- Improved patient well-being by providing compassionate and attentive personal care assistance during the COVID-19 pandemic.
- Provided testing and vaccines for COVID-19 to people living in communities
- Enhanced infection control measures by diligently following established protocols for sanitization and hygiene.
- Trained new employees on platforms, protocols, and processes
- Continuously audited training to help monitor learning progress
- Assisted in the development and implementation of strategies to effectively communicate important information and updates to the public regarding COVID-19 testing and vaccination efforts
- Collaborated with local health departments and community organizations to identify high-risk populations and plan targeted outreach initiatives to ensure equitable access to testing and vaccination services
- Coordinate with local community leaders and organizations to promote COVID-19 testing and vaccination initiatives in underserved communities
- Analyze data from COVID-19 testing and vaccination efforts to identify trends and patterns and make recommendations for improving outreach and effectiveness
- Develop and implement strategies to address vaccine hesitancy and misinformation in the community.
MyDayda, Inc.
Content translator and Patient Engagement Specialist
01.2019 - 01.2022
Job overview
- Managed a team of 2 for the MyDayda Application- Translation project for the remote monitoring software, application, and online platform
- Allocated the resources effectively within budget to complete the project one month ahead of schedule
- Develop and implement strategies to improve patient engagement and adherence to the MyDayda platform
- Develop and maintain a style guide for all translated content to ensure consistency and accuracy
- Collaborate with the product development team to ensure accurate translation of content for the MyDayda Application- Translation project
- Collaborate with the development team to ensure the MyDayda platform is user-friendly and accessible for patients with disabilities
- Conduct regular training sessions for healthcare providers on the MyDayda platform and its features
- Design and conduct patient surveys to gather feedback on the MyDayda platform and identify areas for improvement
- Utilize data analytics to identify trends and patterns in patient engagement and use the insights to develop targeted strategies for improving patient outcomes.
The Institute for Research on Race and Public Policy (IRRPP)
General Office Aide
01.2019 - 01.2020
Job overview
- Assisted in copy-editing for research summaries and final report reviews.
- Assisted in cleaning research recorded transcripts.
- Gathering contact information for email outreach for research events.
- Coordinating logistics for research events and conferences.
- Coordinating and scheduling meetings and appointments for the research team.
- Assisting in managing social media platforms and creating content to promote research findings and events.
- Managing the office's inventory of supplies and ordering new supplies when needed, ensuring the office is well-stocked and able to operate efficiently.
Education
University of Illinois Chicago
Master of Healthcare Administration
05.2023
University of Illinois Chicago
Bachelor of Science
05.2021
Affiliations
- The Society for Collegiate Leadership
- Psi Chi Honors Society since
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Program Assistant
UI Health Human Resources
05.2023 - 11.2023
Organizational Development Intern
UI Health
05.2022 - 05.2023
COVID-19 Outbreak Response Team
UIC Department of Infectious Disease
01.2022 - 05.2022
Content translator and Patient Engagement Specialist
MyDayda, Inc.
01.2019 - 01.2022
General Office Aide
The Institute for Research on Race and Public Policy (IRRPP)
01.2019 - 01.2020
University of Illinois Chicago
Master of Healthcare Administration
University of Illinois Chicago
Bachelor of Science
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