Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Torres-Medina

Albuquerque,New Mexico

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Shift Leader

Round 1
Albuquerque, New Mexico
12.2022 - Current
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Maintained positive working relationship with fellow staff and management.

Cashier

Wingstop
Albuquerque, New Mexico
05.2022 - 12.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Dishwasher

Naruto Ramen
Albuquerque, NM
06.2022 - 08.2022
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.

Education

High School Diploma -

Del Norte High School
Albuquerque, NM
01-2022

Skills

  • Customer Service Management
  • Rules Enforcement
  • Problem-Solving
  • Safety Processes and Procedures
  • Positive Attitude
  • Cash Handling

Languages

Spanish
Native/ Bilingual

Timeline

Shift Leader

Round 1
12.2022 - Current

Dishwasher

Naruto Ramen
06.2022 - 08.2022

Cashier

Wingstop
05.2022 - 12.2022

High School Diploma -

Del Norte High School

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Carolina Torres-Medina