Carolina Uranga
International Real Estate Professional
Houston,TX
Summary
Detail-oriented and results-oriented professional with a diverse background in management, sales and customer service Manager effective at managing personnel, property and special projects. Dedicated to interacting with office staff and customers to manage on-site activities. Focused on achieving business and customers goals by working closely with decision-makers.
Overview
23
23
years of professional experience
1
1
Certification
Work History
International Property Specialist / Real Estate
JLA Realty
Houston, TX
01.2021 - Current
- Provide expert advice based on close review of property taxes, zoning, value growth, and traffic volume for 100% of properties sold.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Expanded referral network by maintaining excellent communication with past clients, leading to increased repeat business of 60% of past clients and new referrals.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline home buying process for clients.
- Conducted thorough market analysis to determine accurate property values and recommended appropriate listing prices for sellers.
- Assisted first-time homebuyers in navigating complexities of purchasing process, resulting in smooth transaction experience.
- Utilized advanced technology tools to enhance marketing efforts and reach larger audience of potential buyers for listed properties.
- Increased home sales through persuasion, negotiation, and closing prowess.
- Negotiated favorable contract terms for clients, resulting in successful transactions and positive outcomes for both buyers and sellers.
Math Secondary District Instructional Specialist
HUMBLE ISD And Galena Park ISD
Houston, TX
08.2010 - 10.2021
- Provide real-time feedback and access to relevant development opportunities for 20 Instructional Coaches
- Work with 120 teachers and Instructional Coaches to review performance data and development plans
- Identify teachers' strengths and prioritize most pressing development needs to increase student achievement
- Help to identify and connect teachers to appropriate PD opportunities to meet priority needs
- Monitors teachers' efficacy in applying new skills and impact on student learning
- Design daily Math lessons integrating research based instructional practices
- Improve teachers' instructional, content, and developmental expertise on ongoing basis by participating in research-based learning opportunities
- Curriculum and authentic assessment developer
- Promote high quality Mathematics Instruction through Professional Development.
- Enhanced student comprehension by designing and implementing interactive instructional materials.
- Supported teachers in improving their instructional methods for increased student engagement and understanding.
Sales Texas Territory Manager
MOVING WITH MATH
Houston, TX
01.2015 - 01.2017
- Develop trusted advisor relationship with key accounts and design and serve as consultant for Math Intervention for special populations
- Event coordinator and presenter at National Conferences (100+ attendees)
- Re-branding Company products in Texas Territory (increasing database by 45% and Texas sales by 20%)
- Analyze results of different Marketing Campaigns to prioritize budget application
- Identify new business opportunities initiating communication with decision makers to assess their needs, and establish and maintain long term relationships with current customers implementing Sanders Methodology
- Design and implementation of Marketing Campaigns for Texas Territory.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Account Manager
Sofanou Wire Harness Protection System Supplier
El Paso, TX
03.2003 - 05.2006
- Increased client satisfaction by building strong relationships and addressing customers' needs promptly.
- Managed diverse portfolio of 20 accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for 20 clients to help achieve business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating clients' needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly
Loyalty Manager
Renault Group
Mexico, ME
01.2001 - 03.2003
- Enhanced customer loyalty by developing and implementing targeted rewards programs.
- Increased repeat business through personalized communication strategies and tailored promotions.
- Boosted customer satisfaction with effective resolution of concerns and proactive outreach efforts.
- Strengthened brand loyalty, ensuring consistent messaging across all platforms and touchpoints.
- Conducted thorough market research to identify trends and opportunities for program improvements.
- Collaborated with5 cross-functional teams to align loyalty initiatives with broader organizational goals.
- Developed comprehensive training materials to support nationwide staff in delivering exceptional customer service.
- Ensured data privacy compliance, maintaining secure systems for processing sensitive information.
- Managed vendor relationships, negotiating favorable contracts for rewards fulfillment services.
- Created compelling marketing campaigns to increase awareness of loyalty benefits among target audiences.
- Improved member retention rates by regularly assessing feedback and making data-driven adjustments to offerings as needed.
- Coordinated special events and exclusive experiences to foster deeper connections between customers and brand.
Education
International Property Specialist - Real Estate
HAR Institute
Houston, TX10.2023
Real Estate Agent License - Real Estate
Train Agents
Houston01.2021
Remote Learning Educator Certification - Remote Learning
Google
Houston, TX01.2020
Sandler Sales Training - Sales
Sandler Training
Houston01.2017
M.D. -
University of Texas For El Paso
El Paso, TX12.2009
Math 4-8 Teacher Certification - Mathematics Education
University of Texas El Paso, TX.
El Paso12.2009
M.D. - Business Administration
Autonomous University of Mexico, Mexico City, Mexico
Mexico, ME12.2000
Bachelor of Science - Industrial Engineering
Technological Institute of Chihuahua, Chihuahua, Mexico
Chihuahua, Chihuahua12.1988
Skills
- Presenter and trainer at National and Regional Mathematics Conferences
- Mentor and consultant
- Property Management
- Investment Strategies and property valuation
- Analytical Thinking
- Client Relations
- Market and Financial Analysis
- Business Administration
- Marketing and Advertising
- Google App Expert
- Develop and implement Secondary Mathematics curriculum, assessments and Professional Development
Affiliations
- Swimming
- Family and Friends
Accomplishments
Top Producer
Triple Crown Awards
Certification
Real Estate License
International Property Specialist Certified
Languages
Spanish
Native or Bilingual
Timeline
International Property Specialist / Real Estate
JLA Realty
01.2021 - Current
Sales Texas Territory Manager
MOVING WITH MATH
01.2015 - 01.2017
Math Secondary District Instructional Specialist
HUMBLE ISD And Galena Park ISD
08.2010 - 10.2021
Account Manager
Sofanou Wire Harness Protection System Supplier
03.2003 - 05.2006
Loyalty Manager
Renault Group
01.2001 - 03.2003
International Property Specialist - Real Estate
HAR Institute
Real Estate Agent License - Real Estate
Train Agents
Remote Learning Educator Certification - Remote Learning
Google
Sandler Sales Training - Sales
Sandler Training
M.D. -
University of Texas For El Paso
Math 4-8 Teacher Certification - Mathematics Education
University of Texas El Paso, TX.
M.D. - Business Administration
Autonomous University of Mexico, Mexico City, Mexico
Bachelor of Science - Industrial Engineering
Technological Institute of Chihuahua, Chihuahua, Mexico