Carolina Uranga
International Real Estate Professional
Houston,TX
Summary
Detail-oriented and results-oriented professional with a diverse background in management, sales and customer service Manager effective at managing personnel, property and special projects. Dedicated to interacting with office staff and customers to manage on-site activities. Focused on achieving business and customers goals by working closely with decision-makers.
Overview
23
23
years of professional experience
1
1
Certification
Work History
International Property Specialist / Real Estate
JLA Realty
01.2021 - Current
- Provide expert advice based on close review of property taxes, zoning, value growth, and traffic volume for 100% of properties sold.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Expanded referral network by maintaining excellent communication with past clients, leading to increased repeat business of 60% of past clients and new referrals.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline home buying process for clients.
- Conducted thorough market analysis to determine accurate property values and recommended appropriate listing prices for sellers.
- Assisted first-time homebuyers in navigating complexities of purchasing process, resulting in smooth transaction experience.
- Utilized advanced technology tools to enhance marketing efforts and reach larger audience of potential buyers for listed properties.
- Increased home sales through persuasion, negotiation, and closing prowess.
- Negotiated favorable contract terms for clients, resulting in successful transactions and positive outcomes for both buyers and sellers.
Math Secondary District Instructional Specialist
HUMBLE ISD And Galena Park ISD
08.2010 - 10.2021
- Provide real-time feedback and access to relevant development opportunities for 20 Instructional Coaches
- Work with 120 teachers and Instructional Coaches to review performance data and development plans
- Identify teachers' strengths and prioritize most pressing development needs to increase student achievement
- Help to identify and connect teachers to appropriate PD opportunities to meet priority needs
- Monitors teachers' efficacy in applying new skills and impact on student learning
- Design daily Math lessons integrating research based instructional practices
- Improve teachers' instructional, content, and developmental expertise on ongoing basis by participating in research-based learning opportunities
- Curriculum and authentic assessment developer
- Promote high quality Mathematics Instruction through Professional Development.
- Enhanced student comprehension by designing and implementing interactive instructional materials.
- Supported teachers in improving their instructional methods for increased student engagement and understanding.
Sales Texas Territory Manager
MOVING WITH MATH
01.2015 - 01.2017
- Develop trusted advisor relationship with key accounts and design and serve as consultant for Math Intervention for special populations
- Event coordinator and presenter at National Conferences (100+ attendees)
- Re-branding Company products in Texas Territory (increasing database by 45% and Texas sales by 20%)
- Analyze results of different Marketing Campaigns to prioritize budget application
- Identify new business opportunities initiating communication with decision makers to assess their needs, and establish and maintain long term relationships with current customers implementing Sanders Methodology
- Design and implementation of Marketing Campaigns for Texas Territory.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Account Manager
Sofanou Wire Harness Protection System Supplier
03.2003 - 05.2006
- Increased client satisfaction by building strong relationships and addressing customers' needs promptly.
- Managed diverse portfolio of 20 accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for 20 clients to help achieve business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating clients' needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly
Loyalty Manager
Renault Group
01.2001 - 03.2003
- Enhanced customer loyalty by developing and implementing targeted rewards programs.
- Increased repeat business through personalized communication strategies and tailored promotions.
- Boosted customer satisfaction with effective resolution of concerns and proactive outreach efforts.
- Strengthened brand loyalty, ensuring consistent messaging across all platforms and touchpoints.
- Conducted thorough market research to identify trends and opportunities for program improvements.
- Collaborated with5 cross-functional teams to align loyalty initiatives with broader organizational goals.
- Developed comprehensive training materials to support nationwide staff in delivering exceptional customer service.
- Ensured data privacy compliance, maintaining secure systems for processing sensitive information.
- Managed vendor relationships, negotiating favorable contracts for rewards fulfillment services.
- Created compelling marketing campaigns to increase awareness of loyalty benefits among target audiences.
- Improved member retention rates by regularly assessing feedback and making data-driven adjustments to offerings as needed.
- Coordinated special events and exclusive experiences to foster deeper connections between customers and brand.
Education
International Property Specialist - Real Estate
HAR Institute
Houston, TX10.2023
Real Estate Agent License - Real Estate
Train Agents
Houston01.2021
Remote Learning Educator Certification - Remote Learning
Google
Houston, TX01.2020
Sandler Sales Training - Sales
Sandler Training
Houston01.2017
M.D. -
University of Texas For El Paso
El Paso, TX12.2009
Math 4-8 Teacher Certification - Mathematics Education
University of Texas El Paso, TX.
El Paso12.2009
M.D. - Business Administration
Autonomous University of Mexico, Mexico City, Mexico
Mexico, ME12.2000
Bachelor of Science - Industrial Engineering
Technological Institute of Chihuahua, Chihuahua, Mexico
Chihuahua, Chihuahua12.1988
Skills
- Presenter and trainer at National and Regional Mathematics Conferences
- Mentor and consultant
- Property Management
- Investment Strategies and property valuation
- Analytical Thinking
- Client Relations
- Market and Financial Analysis
- Business Administration
- Marketing and Advertising
- Google App Expert
- Develop and implement Secondary Mathematics curriculum, assessments and Professional Development
Affiliations
- Swimming
- Family and Friends
Accomplishments
Top Producer
Triple Crown Awards
Certification
Real Estate License
International Property Specialist Certified
Languages
Spanish
Native or Bilingual
Timeline
International Property Specialist / Real Estate
JLA Realty
01.2021 - Current
Sales Texas Territory Manager
MOVING WITH MATH
01.2015 - 01.2017
Math Secondary District Instructional Specialist
HUMBLE ISD And Galena Park ISD
08.2010 - 10.2021
Account Manager
Sofanou Wire Harness Protection System Supplier
03.2003 - 05.2006
Loyalty Manager
Renault Group
01.2001 - 03.2003
International Property Specialist - Real Estate
HAR Institute
Real Estate Agent License - Real Estate
Train Agents
Remote Learning Educator Certification - Remote Learning
Google
Sandler Sales Training - Sales
Sandler Training
M.D. -
University of Texas For El Paso
Math 4-8 Teacher Certification - Mathematics Education
University of Texas El Paso, TX.
M.D. - Business Administration
Autonomous University of Mexico, Mexico City, Mexico
Bachelor of Science - Industrial Engineering
Technological Institute of Chihuahua, Chihuahua, Mexico
Real Estate License
Intenational Property Specialist Certified
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