Dynamic and results-oriented professional with extensive experience as a Medical Secretary at Union Country Health Care . Excelled in streamlining office operations, enhancing patient service through efficient appointment management, and implementing quality improvement initiatives. Demonstrated expertise in medical software and a proven ability to maintain patient confidentiality. Skilled in administrative support and exceptional interpersonal communication.
Hi, I’m
Carolina Neves
Elizabeth,NJ
Summary
Overview
7
years of professional experience
1
Certification
Work History
Union Country Health Care
Medical Secretary
07.2019 - Current
Job overview
- Provided administrative support to medical staff, including data entry and document preparation.
- Managed office inventory and ordered medical supplies as needed.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Participated in staff meetings and contributed to quality improvement initiatives.
- Processed and prepared patient billing and insurance claims.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Utilized medical software for patient registration, scheduling, and records management.
- Assisted physicians with finalizing reports, speeches or presentations.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
Self Employed
Personal Assistant
12.2017 - 04.2019
Job overview
- Handled incoming and outgoing correspondence, including e-mails
- Greeted incoming calls providing directions and answering questions.
- Evaluated advertising and promotion programs for compatibility with
- Coordinated ,Drafted and edited Craig list Ads for Childcare services.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Leveraged personal and professional networks to secure new clients, and to ensure client needs are met.
- Conducted extensive online and phone research.
Education
Union County CollegeCranford, NJ
Associate of Science from Health Sciences
07-2028
University Overview
Drake College of BusinessElizabeth
Diploma/Certificate from Medical Office Clerical /Medical Assistant
11-2010
University Overview
Newark Vocational Newark
High School Diploma
06-2008
University Overview
Skills
- Provided administrative support to medical staff, including data entry and document preparation
- Managed office inventory and ordered medical supplies as needed
- Created new patient files when needed and ensured that all documents were properly filed in each file folder
- Greeted patients upon arrival, collected medical history, and verified insurance coverage
- Answered incoming calls in a professional manner and directed them to the appropriate personnel
- Participated in staff meetings and contributed to quality improvement initiatives
- Processed and prepared patient billing and insurance claims
- Greeted patients, determined purpose of visit and directed to appropriate staff
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Scheduled and confirmed patient appointments, surgeries, and medical consultations
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately
- Managed daily calendars for multiple providers, setting up appointments as needed
- Utilized medical software for patient registration, scheduling, and records management
- Assisted physicians with finalizing reports, speeches or presentations
- Answered phone calls, directed inquiries, and provided exceptional patient service
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR/AED Certification
Languages
Spanish
Professional Working
Portuguese
Limited Working
Timeline
Medical Secretary
Union Country Health Care
07.2019 - Current
Personal Assistant
Self Employed
12.2017 - 04.2019
Union County College
Associate of Science from Health Sciences
Drake College of Business
Diploma/Certificate from Medical Office Clerical /Medical Assistant
Newark Vocational
High School Diploma
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