Carolina Valles

Dynamic marketing professional with a proven track record at Bookmark Publishing, driving a 20% sales increase through innovative direct marketing strategies. Skilled in digital marketing and customer relationship management, I excel in cross-functional collaboration and strategic planning, consistently delivering impactful results and fostering strong client connections.

• Marketing & Sales Director, Bookmark Publishing/E. Ministries, INC, Grapevine, TX, 01/01/22, 12/31/23, Spearheaded Direct Marketing campaign targeting DFW clients., Contributed to design and innovation of company website to enhance digital marketing prominence., Engaged in high-level meetings with external partners, introducing new product ideas., Employed effective communication strategies, ensuring nearly flawless customer satisfaction., Achieved 20% sales boost by leading Direct Marketing initiative., Attained 99% customer satisfaction through strategic communication during partner introductions.
• Server, Princi Italia, Plano, TX, 01/01/15, 12/31/20, Mastered point-of-sale systems, contributing to revenue growth., Fostered sincere and durable connections with both managers and frequent patrons., Addressed customer inquiries and concerns and built rapport with returning visitors., Collaborated with fellow servers, kitchen staff, and managers to maintain smooth flow in restaurant operations., Closed out all checks, balanced sales and tips, and assisted in restocking and prepping restaurant for next day., Enhanced sales by 25% through adept utilization of point-of-sale systems., Strengthened customer loyalty and boosted revenue by nurturing relationships with regular guests.

• French Symposium Winner (2015)