CAROLINA VELEZ
San Antonio,USA
Summary
Strengthening my accomplishments as a Customer Representative. Committed to stimulate teamwork, demonstrate excellence and integrity. Resultantly, over 5+years of customer service assisting customers.
Overview
9
9
years of professional experience
Work History
Cashier
Taco Palenque
San Antonio, TX
01.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawers and balancing end-of-shift reports.
- Trained new cashiers on operational procedures and customer service standards.
- Cross trained in several areas of the restaurant.
Front of House
Panda Express
San Antonio, TX
06.2024 - 01.2025
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Implemented promotional campaigns by suggesting upsells or special menu items to customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining quality standards.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Back of House
Chick-fil-A
San Antonio, TX
06.2023 - 01.2024
- Avoided waste through stock rotation and correct portioning
- Implemented process improvements that enhanced kitchen workflow and reduced wait times.
- Maintained cleanliness and organization of workstations to uphold safety standards.
- Operated kitchen equipment efficiently to prepare food items per Chick-fil-A standards.
Cashier
Taco Palenque
San Antonio, TX
11.2021 - 01.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Covered multiple areas by cross-training in restaurant.
- Trained new cashiers on point-of-sale systems and customer service protocols for optimal performance.
- Maintained knowledge of menu items to assist customers with selections and answer inquiries.
Production Team Member
Gentex
Zeeland, MI
03.2020 - 04.2021
- Managed and assembled rear view mirrors for a variety of car brands
- Inspect glass and handle inventory while operating at a continuous pace
- Reported supply needs ahead of time to avoid shortages to maintain consistent production, schedule down time and supervise area
- Operated assembly line machinery to ensure efficient production flow.
Health Insurance Agent
Teleperformance
Edinburg, TX
10.2018 - 07.2019
- Responsible for documenting medicaid insurance accounts and provide status of insurance policy to customers
- Schedule doctor appointments and file customer complaints
- Verify prescriptions with pharmacies and medical coverage
- Provided exceptional customer service by promptly addressing concerns and answering questions
Customer Representative
TeleTech
Mcallen, TX
04.2018 - 08.2018
- Manage inbound and outbound calls in a timely manner and transferred customers to the correct department
- Strive to exceed call center metrics and department goals
- Responded promptly to client requests and resolved problems without delay
- Document Customers accounts such as payments, legal collection and assist with the mobile app
Cashier
Whataburger
Edinburg, TX
11.2016 - 11.2017
- Balanced cash drawer at beginning and end of each shift whether it be through drive thru or dine in.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Informed customers of promotions and special offers to increase sales
Education
Bachelor of Science - Biology
The University of Texas at Rio Grande Valley
EdinburgSkills
- Adaptable learner
- Strong communication skills
- Skilled in managing multiple tasks
- Knowledge of Microsoft Office
Languages
English
Spanish
Timeline
Cashier
Taco Palenque
01.2025 - Current
Front of House
Panda Express
06.2024 - 01.2025
Back of House
Chick-fil-A
06.2023 - 01.2024
Cashier
Taco Palenque
11.2021 - 01.2023
Production Team Member
Gentex
03.2020 - 04.2021
Health Insurance Agent
Teleperformance
10.2018 - 07.2019
Customer Representative
TeleTech
04.2018 - 08.2018
Cashier
Whataburger
11.2016 - 11.2017
Bachelor of Science - Biology
The University of Texas at Rio Grande Valley
Hobbies
Some of my interests consist of learning new techniques I can apply to my personal life, Learning new languages and staying up to date on events.