Carolina Vicioso
Baltimore,MD
Summary
Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Paralegal
Saiontz & Kirk P.A
11.2021 - Current
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Communicated pertinent information to clients via phone, email, and mail.
- Interviewed clients to obtain information relevant to cases.
- Experienced and familiar with, Bodily injury claims, PIP, property damage, UM, UCJ, UIM and Statue of limitations.
- Requested the following as necessary for files: Police reports, medical records, lien request, medicare portal, CCTV, body worn camera footage, MDOT search, etc..
- Requested cash advance loans on clients behalf.
- Assisted attorneys with translating for Spanish speaking clients in preparation for trial.
- Handled complete files for Spanish speaking clients.
Client Services Supervisor
Saiontz & Kirk P.A
02.2014 - 11.2021
- Enhanced client satisfaction by efficiently resolving issues and addressing concerns in a timely manner.
- Implemented new training programs that increased staff knowledge and improved overall team performance.
- Led a team of Client Services Representatives, ensuring adherence to company policies and procedures.
- Conducted interviews.
- Monitored leads and system set up.
- Completed initial intake and potential client screening calls.
- Generated department schedule every other week.
- Monitored new inbound inquiries from potential clients via text, internet and phone.
- Direct contact with doctors offices, meetings and system updates.
- Part of the human resources hiring and termination process.
- Created new hires profile.
- Approved timesheets, schedules and leave request.
- One on one employee disciplinary meetings.
Front Desk Ticket Agent/Leader
Greyhound Bus Station
07.2012 - 12.2013
- Enhanced customer satisfaction by efficiently managing ticket transactions and providing accurate information.
- Streamlined the check-in process for faster service, reducing wait times for guests.
- Improved overall guest experience by promptly addressing concerns and resolving issues.
- Loaded customers on bus/VIP section.
- Reviewed tickets, identification and passports to verify traveler identity.
- Sold, printed and issued tickets to guests.
- Checked baggage at gate.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Skills
- Notary Public
- Bilingual (Spanish)
- Leadership
- Professionalism and strong work ethic
Additional Information
Experienced with the following software:
- Filevine
- Velocify
- Time Matters
- Podium
- Microsoft Office
- Teams
Timeline
Paralegal
Saiontz & Kirk P.A
11.2021 - Current
Client Services Supervisor
Saiontz & Kirk P.A
02.2014 - 11.2021
Front Desk Ticket Agent/Leader
Greyhound Bus Station
07.2012 - 12.2013
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