CAROLINA VILLAFRANCO
DALLAS,TX
Summary
Tax Clerk with 3+ years of experience in financial transactions and customer service. Skilled in managing complex documentation, ensuring compliance with state regulations, and performing financial analysis. Proficient in Microsoft Office and Excel, enhancing operational efficiency. Focused on leveraging analytical expertise and attention to detail to drive success and build trust in financial operations.
Overview
3
3
years of professional experience
Work History
Tax Clerk Representative
Dallas County Tax Office
10.2023 - Current
- Guide customers through vehicle transactions, ensuring compliance with Texas DMV laws.
- Accurately manage high-volume cash transactions, safeguarding department's financial integrity.
- Validate complex documentation for vehicle ownership, ensuring error-free processing.
- Coordinate efficiently in a fast-paced environment, maintaining strong work ethics.
Pharmacy Technician
Walgreens Pharmacy
12.2022 - 08.2023
- Processed prescription labels and fulfilled medication orders with rigorous accuracy, maintaining zero-error standards while handling high-volume daily transactions.
- Handled 100+ daily patient and hospital communications, balancing efficiency with personalized care to strengthen healthcare partner relationships.
- Coordinated effectively with healthcare providers and insurance companies to resolve prescription conflicts and ensure timely medication access.
Intern
City of Dallas
06.2022 - 08.2022
- Processed and audited invoice statements through Excel and AMS Advantage software, ensuring accurate financial documentation and compliance with municipal regulations.
- Developed systematic data organization protocols in OneDrive, strengthening document security and streamlining interdepartmental access to government records.
- Coordinated with multiple department stakeholders to streamline document access procedures, reducing retrieval time and enhancing operational efficiency.
Education
BA - Finance
University of North Texas at Dallas
Dallas, TX05.2025
AS - Science
Cedar Valley College
Dallas, TX05-2022
Skills
- Microsoft Office
- Excel
- AMS Advantage
- RTS Systems
- Outlook
- Intercom Plus
- Data Entry
- Customer Service
- Money Management
- Financial Analysis
- Accounting
- Inventory Management
Timeline
Tax Clerk Representative
Dallas County Tax Office
10.2023 - Current
Pharmacy Technician
Walgreens Pharmacy
12.2022 - 08.2023
Intern
City of Dallas
06.2022 - 08.2022
BA - Finance
University of North Texas at Dallas
AS - Science
Cedar Valley College
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