Carolina Villatoro
Houston,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
Work History
Automotive Sales Consultant
Keating Toyota
04.2023 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Increased business 15-20 Cars monthly .
BDC Agent
Keating Toyota
12.2022 - 04.2023
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Maintained high level of professionalism while interacting with clients, fostering strong relationships.
- Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Adapted quickly to changes within industry landscape, staying informed about current trends and competitors'' offerings.
- Made average of 120 outbound and inbound calls per day.
Client Success Manager
Snap Finance
11.2019 - 04.2020
- Managed about 90 new and existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Streamlined communication between clients and internal teams for smoother project execution.
- Established reputation for excellence in customer service, resulting in increased client referrals and expansion of business opportunities.
- Managed diverse portfolio of clients, ensuring timely delivery of services to meet their unique needs.
- Coordinated training sessions for clients on new product features, enhancing user adoption rates and overall satisfaction levels.
- Managed about 90 Accounts
Education
Associate of Arts - Business Administration Specializing in HR
Lone Star College System
Spring, TX05.2025
Skills
- Resilience Under Pressure
- Follow-up Techniques
- Goal-Oriented
- Negotiation
- CRM Software
- Customer Retention
- Client Relationship Management
- Performance Goals
- Upselling and Cross Selling
Timeline
Automotive Sales Consultant
Keating Toyota
04.2023 - Current
BDC Agent
Keating Toyota
12.2022 - 04.2023
Client Success Manager
Snap Finance
11.2019 - 04.2020
Associate of Arts - Business Administration Specializing in HR
Lone Star College System
Similar Profiles
Andrew HainesAndrew Haines
Sales Associate at Keating ToyotaSales Associate at Keating Toyota
Meagan SpeerMeagan Speer
Private Nurse/Administrator at KeatingPrivate Nurse/Administrator at Keating
MARY KAITLYN JONESMARY KAITLYN JONES
Administrative Assistant and Consultant at Friends of Hugh Keating (Political Campaign)Administrative Assistant and Consultant at Friends of Hugh Keating (Political Campaign)
Harold SmithHarold Smith
Chemical Plant Operator at Pemex Deer Park Support CenterChemical Plant Operator at Pemex Deer Park Support Center
LOYDA GARMENDIALOYDA GARMENDIA
Customer Service Representative Team Lead at Custom GoodsCustomer Service Representative Team Lead at Custom Goods