Carolina Walters
Clute,USA
Summary
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
13
13
years of professional experience
Work History
Team member/Backup fitness instructor FT
Planet Fitness
Lake Jackson, TX
10.2025 - Current
- Managed task delegations and orchestrated new hire training for team members. Oversaw walkthroughs and cleaning tasks to maintain club standards. Collaborated with neighboring stores to cover shifts as needed.
- Maintained cleanliness and organization of gym spaces to enhance member experience.
- Assisted members with fitness equipment usage and facility navigation.
Event Coordinator PT
G&A Company
Lake Jackson, TX
11.2024 - 03.2025
- Executed successful events through effective scheduling, promotion, and management at designated location. Achieved consistent communication through monthly budget tracking and regular newsletter updates every 2-4 weeks. Delivered engaging experiences by organizing four weekly small events and one large monthly event.
- Coordinated logistics for events, ensuring seamless execution from planning through completion.
- Developed and maintained relationships with vendors, enhancing service quality and cost-effectiveness.
At-Home Caretaker PT
Telescope Health
Lake Jackson, TX
10.2024 - 03.2025
- Enabled clients to maintain independence by assisting with daily tasks and activities. Enhanced client quality of life through palliative care services as needed. Promoted a safe living environment by addressing basic household needs. Streamlined appointment attendance by providing reliable transportation services for clients.
- Provided compassionate support to clients in daily living activities and personal care needs.
- Maintained accurate documentation of client health status and care plans to ensure compliance.
Sales Rep FT
Ttec Technology
Temple, TX
11.2022 - 12.2023
- Achieved high client satisfaction by efficiently managing VIP client calls and appointments. Streamlined issue resolution processes by collaborating with relevant departments for escalations. Delivered exceptional service by rigorously following SOPs in a dynamic environment.
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Conducted market analysis to identify emerging trends and opportunities for sales growth.
Customer Service Rep FT
Sykes Retailer
Houston, TX
08.2021 - 11.2022
- Managed customer interactions regarding various concerns including order placement and product errors. Oversaw inquiries related to tracking and billing to enhance customer experience. Achieved high levels of customer satisfaction while addressing a significant volume of calls.
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.
- Collaborated with team to streamline troubleshooting processes, reducing resolution times significantly.
At-Home Caretaker FT
Gulf Coast Primary Home Care
Lake Jackson, TX
12.2019 - 08.2021
- Care for and assist client with tasks. Provide palliative care if needed as well. If client needs help with basic living needs around the house. If client needs to be driven to appointments, then I also help with transportation.
- (979)-529-2525
Sales Associate
Walmart
Lake Jackson, Texas
05.2013 - 12.2018
- Contributed to the training process for potential department lead role before departure from position. Managed delegation of tasks and executed lead duties when department lead was unavailable.
- Maintained optimal stock levels in the electronic department at all times. Kept the electronic department clean and organized. Delivered excellent customer service to shoppers.
- Achieved consistent cash drawer accuracy, contributing to operational reliability. Created a tidy and organized register environment to improve customer satisfaction. Cultivated strong customer service skills, resulting in repeat business and customer loyalty.
- Monitored facility operations, ensuring compliance with health and safety standards.
Education
GED -
Brazosport High School
01-2009
Skills
- CPR Certified 10/1/2025-10/1/2027
- Over a decade in customer service
- Five years of keyboarding experience
- Extensive experience with cash transactions
- Proficient in typing at 65 WPM
- Skilled in patient care
Timeline
Team member/Backup fitness instructor FT
Planet Fitness
10.2025 - Current
Event Coordinator PT
G&A Company
11.2024 - 03.2025
At-Home Caretaker PT
Telescope Health
10.2024 - 03.2025
Sales Rep FT
Ttec Technology
11.2022 - 12.2023
Customer Service Rep FT
Sykes Retailer
08.2021 - 11.2022
At-Home Caretaker FT
Gulf Coast Primary Home Care
12.2019 - 08.2021
Sales Associate
Walmart
05.2013 - 12.2018
GED -
Brazosport High School