Hi, I’m
Carolina Wences
Hayward,CA
Summary
Proven track record of enhancing guest experiences and operational efficiency, notably at Paella Time, through exceptional customer service and meticulous event setup. Demonstrated adaptability and organizational skills, excelling in fast-paced environments and managing over 1000 events annually. Expert in sanitation standards and food presentation, consistently meeting productivity goals.
Overview
20
years of professional experience
Work History
Paella Time
Catering Server
09.2022 - Current
Job overview
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Proven experience in menu planning, food preparation, and presentation for large events.
- Excelled in food prep and service for over 1500 events annually
- Coordinated daily setups and take downs resulting in smooth transition between events.
- Maintained clean and sanitary environment adhering to health and safety regulations.
- Assisted in night shifts proving reliability and commitment to job requirements.
FRSTeam
Warehouse Picker
08.2020 - 11.2022
Job overview
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Folding, hanging, and wrapping: Folding, wrapping, or hanging items after cleaning
The Palace Poker Casino
Cashier Team Lead
07.2009 - 07.2020
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- responsible for processing transactions for buffet customers, seating people, and assisting staff.
- graveyard shift / opening and closing
Skills
- Reliable
- Adaptable to varying schedules
- Organized
- Cleaning and sanitation standards
- Exceptional customer service
- Flexible Schedule
- Event Setup and Breakdown
- Food presentation
- Detail Oriented
- Customer Service
- Punctual and Reliable
Timeline
Catering Server
Paella Time
09.2022 - Current
Warehouse Picker
FRSTeam
08.2020 - 11.2022
Cashier Team Lead
The Palace Poker Casino
07.2009 - 07.2020
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