Carolina Wever
Bronx,NY
Summary
Dynamic retail operations specialist with extensive experience in sample management, visual merchandising, and cross-functional coordination, dedicated to driving efficiency and excellence in fast-paced environments. Expertise in managing advertising samples serves as a critical resource for the Gap visual merchandising and store styling team. Effective collaboration with cross-functional teams ensures meticulous tracking, accountability, and timely returns of all samples and requests. Committed to enhancing operational workflows and supporting strategic initiatives that elevate brand presentation and customer engagement.
Overview
24
24
years of professional experience
Work History
VM Sr. Samples Coordinator
Gap Inc. Corporate Headquarters
New York, NY
05.2021 - Current
- Acts as the general/operations manager for the visual merchandising studio.
- Manages the sample process from ordering to check in, and storage.
- Ensures the visual merchandising studio operates optimally, effectively, and efficiently.
- Creates and manages the organizational standards of the visual merchandising studio, including fixtures, hardware, and mannequins.
- Partners with Operations and Facilities to introduce and influence improvements across visual merchandising studio operations.
- Serve as the point of contact for the visual merchandising studio.
- Manages the day-to-day visual merchandising calendar across Gap Specialty and Gap Outlet.
- Manages support calendar for staffing studio for monthly floor-set walkthroughs.
- Effectively manage the visual merchandising studio payroll budget.
- Develop and support productive relationships with key cross-functional business partners, including but not limited to Marketing, Visual Merchandising.
- Participate in department projects as needed, including new store openings, store work-throughs and corporate special events.
- Reports to the Director, Visual Merchandising.
Asst. Manager/ Samples Operations
Gap Inc. Corporate Headquarters
New York, NY
10.2015 - 05.2021
- Responsible for ordering Seasonal Samples for all sub-brands
- Supervise all of sample ordering for specialty Gap and Gap outlet
- Process all the boxes that come in for the season for all sub-brands, K/B/ Adults and Body
- Daily pulling of samples and categorize them by shop and month for Kids and Baby
- Communicate and track all orders placed with vendors
- Responsible for keeping the sample room in order and labeling of all merchandise
- Monthly boxing of adult merchandise for Charity and Kids merchandise for shredding
- Collaborate with visual design, marketing and visual mangers to build store layouts
- Build the visual directive for stores to follow for their floor sets in stores
- Oversee the Sample Management team at our BK Studio
- Handle EU/PR Sample Processing/ Shipping.
Operations/Cashier Seasonal
SEPHORA
New York, NY
11.2019 - 04.2020
- Greet customers, offer styling advice, answer product questions, and drive sales to meet targets.
- Process cash and card transactions, returns, and exchanges accurately using POS systems.
- Restock clothing, organize racks/shelves, and maintain visual merchandising displays based on company guidelines.
- Receive new shipments, tag items, and participate in inventory checks.
- Keep the sales floor, fitting rooms, and backroom clean.
Case Aide
Neighborhood Coalition Shelter
New York, NY
06.2015 - 11.2015
- Documented all staff activity during their shift
- Responded to and documented all incidents
- Made regular rounds of building checking resident's unit and interior building
- Facilitated and documented medication management
- Provided support to all staff to ensure quality services and participate fully in an multidisciplinary team approach
- Monitored compliance with Residence policies
- Facilitated weekend activities and prepare meals as needed
Visuals Associate
GAP Inc.
New York, NY
06.2011 - 10.2015
- Assisted the Visuals Manager with all projects in regards to displays and design of merchandise in the store
- Created customer friendly visual merchandising for all the stores sub-brands
- Provide customer service as a Cashier, assisted customers with opening store brand credit cards
- Interacted with a diversified customer base and handle customers in a professional manner
- Worked directly with store manager to prepare store for walk through with Gap Corporate Executive staff
Sales and Visual Associate
Express
New York, NY
01.2005 - 01.2006
- Promoted sales by using marketing and sales skills to encourage customers to purchase products
- Greeted shoppers, provided styling recommendations, and assisted in finding products to drive sales, often working toward individual or team sales goals.
- Receive, tag, and restock incoming merchandise, and assist with inventory counts.
- Strong verbal skills for interacting with customers.
- Process sales, returns, and exchanges accurately using a Point of Sale (POS) system.
Visuals Associate
GAP Inc.
New York, NY
07.2002 - 11.2004
- Implement seasonal floor sets, window displays, and mannequin styling in accordance with corporate guidelines to ensure brand consistency.
- Partner with store management to align product placement with inventory levels, ensuring high-volume items are showcased to maximize sales.
- Support store operations by ensuring marketing materials (signage) are correctly placed and maintaining cleanliness/organization of the sales floor.
Education
Human Services
TCI College of Technology
New York, NY06.2015
Skills
- Multitasking and Organization
- Customer Service
- Data Entry
- Decision-Making
- Visuals
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
VM Sr. Samples Coordinator
Gap Inc. Corporate Headquarters
05.2021 - Current
Operations/Cashier Seasonal
SEPHORA
11.2019 - 04.2020
Asst. Manager/ Samples Operations
Gap Inc. Corporate Headquarters
10.2015 - 05.2021
Case Aide
Neighborhood Coalition Shelter
06.2015 - 11.2015
Visuals Associate
GAP Inc.
06.2011 - 10.2015
Sales and Visual Associate
Express
01.2005 - 01.2006
Visuals Associate
GAP Inc.
07.2002 - 11.2004
Human Services
TCI College of Technology