Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Williams

Greensboro,NC

Summary

Dynamic and adaptable professional with a proven track record in customer service and sales, honed at Elizabeths Pizza and Dolphin Dock. Excelled in building customer relationships and upselling, significantly enhancing guest experiences and sales revenue. Skilled in payment processing and merchandise restocking, with a keen ability to assess customer needs and provide personalized recommendations.

Overview

8
8
years of professional experience

Work History

Server

Elizabeths Pizza
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Sales Associate/Cashier

Dolphin Dock
06.2016 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Port Aransas High School
Port Aransas, TX
05.2023

Skills

  • Flexibility and Adaptability
  • Upselling strategies
  • Sales expertise
  • Retail experience
  • Client Relationship Building
  • Customer Consultation
  • Products knowledge
  • Brand Awareness
  • Sales proficiency
  • Personalized recommendations
  • Payment Processing
  • Beauty Trends
  • Customer Needs Assessment
  • Merchandise Restocking
  • Event Promotion
  • Cosmetics industry trends
  • Makeup techniques
  • Cosmetics selection assistance

Timeline

Server

Elizabeths Pizza
07.2024 - Current

Sales Associate/Cashier

Dolphin Dock
06.2016 - 07.2024

Port Aransas High School

Similar Profiles

CREATE PROFILE
Carolina Williams